Location on the wayerfront
Hotel was dated and shabby . Needs a refit and modernisation. We were allocated a back bedroom on the mews side . A A bit depressing although very quiet which was good for us oh Very overpriced and definetly not 4 stars
A technical error was made and we were accidentally assigned a room that already had an occupant. The reception staff was only too happy to upgrade us to a superior room by way of apology.
The room was large
Hotel was tired and in need of brightening up, which. One member of staff covering reception and the bar on Friday night. Check your bill, as some mistakes did occur.
the breakfast was nice and staff helpful
The bed was not very soft with a spring mattress, and room quite small alot of noise from outside of people shouting
There is a car park at the hotel which is convenient, extra charge of £15 per night. The hotel needs re-decorating but the room was ok.
There was nothing that we particularly liked.
Our room was poorly appointed with the window opening on to a tall narrow totally enclosed area that was extremely dirty. We did mention this to management. The room was also very small and, due to the ventilation issue, stuffy. Generally the hotel is very tired. I would not stay here again.
There was nothing outstanding or impressive
The room was too hot. The shower space extremely narrow. The emergency exit in a dire state.
1. We ate once at the hotel, Hadock, this tasted strongly of Smoked Makrel, and was obviously prepared without cleaning surfaces or utensils. Most staff struggled with their English and some to an extent that we could not understand them, (I am from Reading) Room was Very small.
We stayed in room 200, the room was very hot, even when we used the room fan it stayed very hot. I was unable to sleep because it was so uncomfortable. I also belive the room was a single room and not a double room as requested. We had to wait over 2 hours for our room to be ready and we only found out it was ready because we asked!!
Computer facilities within the room
The location of the hotel, right on the sea front was excellent.
The smoking rooms faced a brick wall, not enough tea, coffee, milk or sugar in the room, although advertised as having tea and coffee making facilites, there was only enough for one cup each! Also we wer appalled that the hotal wanted us to pay £10 to park in the hotel car park when we had already paid enough for the room..not very customer focused, when some of the hotels along the front offered free parking to customers. Not all customers travel by public transport!
Having to wait until 2pm to check in while other guests were allowed to check in earlier.
With incredible seafront views, the 4-star Mercure Brighton Seafront Hotel is the ideal place to stay when visiting this historic city. The Grade II listed hotel is a grand Victorian landmark with period features, including stuccoes Regency frontage, original mirrors, chandeliers and a high-ceilinged ballroom for celebrations. An ideal stay for both families and couples, it brings some 19th century elegance to your stay in Brighton.