好評：They were very polite and helpful getting us checked into the hotel. When I asked for ice chips for an ice bag (for a couple of knee injuries), they powered their ice-maker on and loaned us a couple gel packs while it came up to speed. Their breakfast offerings were diverse: bread with meat and cheese, nutella, or butter and jam, yogurt, cold cereal, fruit, and two automatic espresso machines or juice and milk to drink. When we were running late returning to the hotel, we called and they said it was no problem, just to ring at the door and the night clerk would let us in. It was that easy. Every time I talked to the night clerk (on midnight ice-pack refill runs), he was very enthusiastic and friendly. In fact, all of their staff were very kind and helpful (like when the A/C unit got stuck on heat--it was fixed very quickly and remotely from the front desk).
負評：It was noisy at night from the other guests, and the bathroom may have needed some attention to get rid of a vinegar-like odor of mold or mildew. Airing it out helped, but it was noticeable.