Clean environment and friendly hotel staff
The buffet breakfast can be improved.
The location was convenient, swimming pool, sauna & jacuzi.
It was disappointing with delux rooms, it was so very dusty & damped smell, I requested for another room, it was still the same, so the manager gave me another in the front. It was not standard as the first one we stayed., The TV is much smaller, no microwave oven & kitchen, balcony was dirty with leaves. I spoke to the duty manager todive a certain discount as I have paid for comfort which I saw at first but that was denied & I had to make do with what they have given me. I told him that that was my last time going there. In fact, I choose your hotel after staying there about a few months ago & I have to go back Batam quite reularly with my clients but after my last experince, I decided Iwill never step in again. Standard has Dropped.
the swimming pool and other supporting facilities are suitable for family.
It is close to restaurant sunda, and not far from shoping mall.
The location is wisely good
The staff are not accomdating specially some of those who are in the front desk
Hotel staff and Location
Air-com not so cool.
Probably one of the few hotels in Batam that serve reasonably acceptable breakfast. Room size is big beyond my expectation. And they provide 4 bottles of drinking water which is above what other hotels provide.
The room is filled with a stale smell, probably due to the smoke, or maybe the room badly needs thorough cleaning to air away the humidity. On the room rates, the hotel charges a very unfavourable exchange rate, and I end up paying about 10% extra from the booking rate.
With a stay at Goodway Hotel Batam, you'll be centrally located in Batam, within a 10-minute drive of Nagoya Hill Mall and BCS Mall (Batam City Square). Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Free valet parking is available onsite.