Gorgeous setting in the middle of the rainforest and very close to the Panama Canal. The hotel and pool area were beautiful and there were plenty of things to see and do during our 4 day visit in Jan. for nature lovers who take advantage of the many trails leading from the property, as well as the guided rainforest and boat tours. Our only complaint was the limited choice of food, since the options outside the hotel are practically nonexistent in Gamboa. The hotel food was just okay. Thanks to this resort, people are able to have an extended experience in the best rainforest of Panama, instead of only day trips from Panama City.
Great views poor service.
This was our first visit to Gamboa and we loved the jungle tours, both arial tram and boat tours were vey enjoyable and had great staff. 'However the staff in the hotel and restuarant were very lazy, inattentive and seemed untrained and lack the needed hospitality and services that one would expect from a hotel like Gamboa Resort. Especially since they are part of a larger hotel group , including Westin. I have been a starwoods member for many years and this hotel does not live up to the reputation of other hotels in this same class.
When we checked in they never asked for a credit card for incidentals. The room was prepaid for. When we went to sign up for our air tram excursion, because there was not CC on file and could not bill to the room, the tour staff at the tour desk took cash for our canal tour of $85. gave us a reciept and two stickers to wear and we went on the tour. Our guide was Yasir sp? He would remember us as we were the only two at the end of the day and spent time with him. When we checked out the next day, the front desk said we owed 85. for the air tram. We explained what happened but he billed us anyway because there was no record of it. We would NOT have been able to go on the tour IF we did not pay and have ticket/sticker to enter. CLearly a mistake by the staff because they do not think ahead, take CC at check in for incidental, do not communicate with eachother . I had a conversation with the front desk but they just looked at me like they did not know what to do . Please refund my Amex for $85. the remaining difference on the total $103 charge an remain. We would like to return and try it again in the future and bring our guests, but do expect that this hotel needs extensive training for its staff and how to NOT make mistakes such as this one. thanks
Not much to do!
The dinner and breakfast buffets were satisfying. There weren't a lot of different entree selections but the few that were there satisfied our palates.
I expected more activities and entertainment. We became bored relatively quickly. We expected to see more animals and be constantly reminded we were in the middle of the rainforest. Unfortunately, neither happened. The tourist desk staff were not as accommodatIng as I would have expected. The bathroom needed renovations but the shower head was new and worked well. The bed was comfortable. Being one of the few accommodations in the middle of the rainforest is a wonderful concept and I hope they expand this more. When they do, I hope to return.
Beautiful location and views. Nice boat tour to money island. Front desk was very friendly and helpful. Loved the hammock on the balcony and vaulted ceilings on our 4th floor room.
The buffet both for breakfast and dinner were very overpriced. Wait staff at the restaurants were very slow.
Value. great view from the rooms. Good location for couples getaways or large families to stay. Humid, fresh air and the best jungle experience ive been.
Staff in front desk not very helpful. Restaurants are 3/5 in food quality and takes forever if you order from the menu. Make sure to go to the concierge for activities. Info is scarce
Great place to enjoy all the Panamanian Rain Fores
Rooms were beautiful. Hot water, 24-7 room service, English speaking staff, gorgeous scenery, beautiful sounds every morning from the birds and other wildlife. Also, the Gamboa Resort, which is in the middle of a national park, partners with Gamboa Tours. We went on a night safari on the first night and saw crocodiles, caimans, and a capybara! The next day, we took a speed boat through the canal to lake Gatun, where we saw howler monkeys, tamarin monkeys (which came onto the front of the boat!), and white-faced capuchin monkeys! The aerial tram was beautiful, as were the orchid nursery and butterfly habitat on the hotel grounds. Finally, we took a trip to Portabelo, which was about an hour and a half from the resort, and saw ruins from 1500 and the famous church with the Black Jesus statue. The Gamboa Resort is a great place to stay if you want to experience all of this.
Beautiful location in the rain forest, great swimming pools. Great for bird watching and relaxing. Quiet get away from the city.
We booked a room and upon arriving were told that since the reservation desk was closed they wouldn't honor the price. We asked to speak to the manager and we're told he had left for the night. After finally deciding to stay anyways, the manager appeared. He had been there the whole time, they hadn't even checked. Tried to bill me twice. Once when we arrived and also at check out. They need to train their staff better. Very disappointed.
Tucked deep in the mystical Soberania National Park at the meeting place of the Chagres River and the Panama Canal, Gamboa Rainforest Reserve is an exceptional destination. Its where contemporary comfort and warm, facinating adventures come together to offer the best accommodation for experiencing the unspoiled beauty of the Panamanian rainforest.Just 30 minutes from Panama City on 340 acres overlooking the Panama Canal, you can commune with nature in a pristine environment that explorers and pirates once tread. Each of our well-appointed, eco- lodge-style rooms and suites offers an authentic and relaxing escape from the bustle and distractions of everyday life.From exhilarating aerial tram rides, night safaris on the Chagres River and Panama Canal kayaking adventures to guided boat tours, fishing expeditions and much more, Gamboa Rainforest Resort is an exotic vacation sanctuary, where individuals, groups and families enjoy memories to last a lifetime.