Lovely boutique hotel
We really enjoyed our stay at Massimo Plaza. Great location and super friendly & helpful staffs. Special thanks to Francesca!
An elevator to the hotel would help but not sure if local government will allow that. Other than that, it is a great hotel.
Excellent Stay and Wonderful Customer Service
The stay was wonderful due mostly to the exceptional customer service of John Luca and his female colleague at the front desk. We had an issue with the date of our booking and the hotel staff made us feel welcome and ensured that we had a room to stay in. The room was exceptionally clean and with a view of Teatro Massimo. They catered to our every need, from holding our luggage and providing excellent recommendations to offering a late check-out and scheduling a taxi to the airport. Highly recommend due to the excellent staff - they deserve a raise!
I was totally disappointed in this hotel. They claim on Booking,com and in their literature to have free wi/fi internet throughout the hotel. This ia a bare-faced lie: they have no wi/fi.
I really liked the location. The staff was also lovely and helped me carry my bags up and down the stairs. The staff was very helpful in every way.
The only thing I didn't like about this hotel was that it was always noisy. The rooms are not sound proof so you could hear everyone talking all the time. I had to use ear plugs to try and sleep.
Located in central position, staff helpful and kind. Posizione centrale per visitare la città, staff gentile.
Entrance on 1st floor wihtout elevator, wifi service does not reach all rooms, basic breakfast and served only on rooms. Entrata al primo piano senza ascensore; copertura wifi non arriva in tutte le stanze, breakfast basico e servito soltanto in stanza. Piu credibile come 3 e non 4 stelle come viene presentato.
Staff was excellent. The location for visiting tourist sights in Palermo is excellent.
The entrance way, which is flight of stairs to the lobby, could be improved.
Splendid view from the private balcony. The location in the very center of the city. Breakfast was served in the room.
The bar should be open also in the evening.
The room, the view (from balcony).
4 star Hotel, and breakfast at the room? I do not think it should be like this, with 3 peaces of croissant.
The whole experience was excellent ! The welcome and assistance was extremly helpful. Recommendations of restaurants were followed up by booking and taxi,restaurants recommended were excellence.Breakfast served in room of excellent coffee ,freshly made selection of small croissants, breads and pastries with jams and marmalades.Requests attended to quickly and efficiently.Wonderful,tradional hotel.
With a stay at Massimo Plaza Hotel in Palermo (Centro Storico), you'll be steps from Teatro Massimo and Regional Archaeological Museum. Featured amenities include a computer station, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.