Seemed to be a newer property. Everything seemed fresh and staff was professional.
Other guests made our stay unpleasant
The hotel is very nice, and our room was very spacious and clean. The staff was friendly. My husband and son enjoyed breakfast.
We've stayed in other Hilton Garden Inns, and this one didn't seem to be as sound-proofed. There were very noisy guests in the next room, and we could hear them talking and laughing until after 1am. We were also disturbed by frequent slamming doors. We do realize that the hotel isn't responsible for the actions of the guests, but we were surprised that we were able to hear all of that noise. We were also surprised to find that the air conditioning, even though it had a wall control, still was a large unit in the wall that made a lot of noise as it cycled on and off. We thought perhaps this was an older building since we didn't encounter this at other Hilton Garden Inns.
The staff was really great and the facility was very well kept. The pool water (indoor) was very cold!! Otherwise, we could not have asked for a better stay.
Nice breakfast; very accommodating chef.
The decor!. Outdated colors in room and lobby. No coffee table. Only one side table on one end of the sofa. No place for one person to set down a cup of coffee or a drink, No bathtub even though we requested one. Bar wasn't open late in the afternoon. On the second evening, the bar was taken over by a private party. Not enough staff on hand. We had to leave and go somewhere else. Probably wouldn't stay here again.
Staff was great and pretty nice place except for the bad.
The room had a very funny odor and it did not go away. Smelled from the time we arrived until we checked out. You could hear everything going on in the hall. We were woken up about 5:30 am to the sounds of doors slamming.
I live only about 45 minutes away, but as soon as I walked through the doors and into the spotless, bright, friendly lobby I felt like I was on vacation. The desk attendant (male, around 7 pm on Friday, March 9th) was extremely friendly and attentive. My room was spotless! The adjustable bed is a nice touch as well. I am only 29, but I travel a lot and this is by far the best value anywhere. I paid under $200 for two nights, including tax on the weekend. I am certainly staying here again. Soon!!
Enjoy Cool Springs finest Custom Hilton Garden Inn – new to the area, but always a favorite of the corporate traveler, or family vacationer. Discover the rich history and lush nature just south of Nashville in the beautiful town of Franklin, filled with a wealth of historical sites within easy reach of the thrills and excitement of Music City, USA. The NEW Hilton Garden Inn Nashville/Franklin (Cool Springs) is located near the historic downtown area of Franklin, offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Stroll the streets of Historic Downtown Franklin, offering an array of charming cafes and unique shops-merely a couple miles from our hotel in Franklin. Take in the natural beauty at Percy Warner Park… Go skating at the Southern Ice Arena… take a tour of the historic Carter House, or Historic Carnton Plantation. Our custom hotel in Franklin also gives you easy access to Nashville, where you can experience the Grand Ole Opry… Stroll down the legendary Music Row… Or visit the Country Music Hall of Fame. You might also catch a performance at Lower Broadway and the legendary Ryman Auditorium… Please don't miss the State Capitol Building and the full-scale replica of the Parthenon in Centennial Park. Our well-appointed guestrooms are beautifully decorated in a custom contemporary fashion guaranteed to ensure a luxurious stay no matter what your travel need. Our beautiful hotel offers Breakfast, Lunch, Evening Room Service and Dinner available on-site. Our pavilion lounge is the perfect place to unwind, then retreat to our restaurant, or even to your room for a great dinner. No matter what you need, we have you covered. Features also include a luxurious Indoor pool and spa…State of the art 24 Precor fitness center… 24 hour business center with complimentary remote printing.