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威爾明頓 New Hanover County租車評價與目錄
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Enterprise則評價
租車地點
Enterprise
威爾明頓 New Hanover County租車地點
1740 Airport Blvd
+1 910 254 9503
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威爾明頓 New Hanover County Enterprise 辦事處的評價
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Avis則評價
租車地點
Avis
威爾明頓 New Hanover County租車地點
1740 Airport Boulevard
+1 910 763 1993
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威爾明頓 New Hanover County Avis 辦事處的評價
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9.2
缺點： I was charged $5 more than what I booked it for. They said the taxes were higher.
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8.0
優點： NICE DRIVING CAR. VERY CLEAN.
缺點： I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.
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10.0
Awesome
優點： Kind courteous service, very affordable price.
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8.4
Helpful
優點： Ease of pickup and dropoff
缺點： Wasn't aware of any EZpass and had to pay tolls in cash.
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Alamo則評價
租車地點
Alamo
威爾明頓 New Hanover County租車地點
1740 Airport Blvd
+1 844 370 9816
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威爾明頓 New Hanover County Alamo 辦事處的評價
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10.0
優點： Quick drop off. They were a little overwhelmed at pick up
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5.6
缺點： Car was dirty. Was told that stains and spills are common with the lower cost rentals
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10.0
優點： Staff was super cool. Car was perfect for our trip.
缺點： All was well.
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10.0
優點： Staff was very friendly and very knowledgeable
缺點： The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
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9.6
優點： Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.4
優點： The staff was polite and easy to deal with and the pick up and drop off was effortless.
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7.2
缺點： While booking online Optional insurance should be authorized by Alamo.
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8.8
優點： Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
優點： Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
缺點： We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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2.0
缺點： Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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10.0
DC to NC One Way
優點： Expedient simple drop off. Never a hassle. Best counter people
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3.6
Dirty mismanaged cars at ILM airport
優點： About the only thing good is the price
缺點： Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
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10.0
優點： Quick drop off. They were a little overwhelmed at pick up
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10.0
優點： Staff was super cool. Car was perfect for our trip.
缺點： All was well.
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10.0
優點： Staff was very friendly and very knowledgeable
缺點： The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
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9.6
優點： Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.8
優點： Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
優點： Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
缺點： We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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10.0
DC to NC One Way
優點： Expedient simple drop off. Never a hassle. Best counter people
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5.6
缺點： Car was dirty. Was told that stains and spills are common with the lower cost rentals
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2.0
缺點： Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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3.6
Dirty mismanaged cars at ILM airport
優點： About the only thing good is the price
缺點： Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
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Hertz則評價
租車地點
Hertz
威爾明頓 New Hanover County租車地點
1740 Airport Blvd
+1 910 762 1010
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威爾明頓 New Hanover County Hertz 辦事處的評價
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2.8
優點： The car didn't break down.
缺點： When I picked the car up the man behind the counter wasn't very friendly. He told me he had a ton of cars to pick from to give me and then gave me the car that was parked the absolute furthest from the building. He also gave me a car who's RPM's revved up very high when I wasn't accelerating. I had to down shift to L and then back to D to get it to stop. I had a three and a half hour drive late at night on dark and desolate road to deal with this. As a female traveling alone it's needless to say that I felt less than safe. When I dropped the car off the next day the I told the man behind the counter what had happened and he seemed not to care at all. That might have been because his child was running around the office unattended. I guess there is a reason Hertz is the cheapest. Next time I'll spend a little extra money and not have my trip ruined.
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2.0
優點： Nothing. No staff was at the desk when our flight arrived. The woman on the 800# was totally unhelpful and told us to come back the next morning. Really? We had to rent with another provider and had to pay a much higher rate.
缺點： Have someone at the counter so we can get our car when we arrive. Train your 800# staff to help problem solve for us.
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9.6
優點： Staff was friendly and car location was within a short distance from the rental counter.
缺點： Didn't realize that the new Chevy Malibus were as difficult to get in and out of.
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10.0
優點： Super great staff!
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9.6
優點： At drop-off, I left my glasses in the car. We returned immediately, and the service people had them waiting for me! Thank you!
缺點： Really missed car not having a CD player! Would have made a 6 hr drive much more enjoyable!
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2.4
優點： Mt. Pleasant staff was friendly but didn’t offer much help but an apology.
缺點： Staff in Wilmington was extremely rude. Put me in a car that had a complete moldy smell. The car was dirty on the interior and exterior. I was denied another car. The only reason I accepted this car was because I had to get to Sputh Carolina.
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7.6
Slow leak
優點： Ease of drop off and pick up
缺點： Tire had a slow leak and by the next morning was flat. The warning light came on at night when I was in the middle of on where with no way to address it.
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2.0
優點： When the first car's key was not working so they switched vehicles quickly
缺點： My first thought with the first car after I got the car open- as none of the buttons on the key worked (including the alarm)- was "jeeze they did not clean out the smoke smell". The second car was worse. They obviously vacuumed the floor but that was it. There was cigarette ash all over the car and as a non smoker the smell was over powering. I wiped everything down and the wipes came out black. This car had obviously not been cleaned. This was my first and last time renting from hertz
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2.0
缺點： I couldn't rent because I don't have a credit card, just a debit. They could have held whatever amount they needed to, but said they couldn't. Because of time restrictions, I couldn't go downtown to rent from that location.
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6.4
Unwilling to help
優點： Car was nice, clean and picking up and dropping off was very convenient.
缺點： After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
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10.0
Easy to Drop Off
優點： Fast drop off and processing.
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5.2
Devon at Wilmington needs retraining
優點： Got a car, I was lucky.
缺點： Get rid of incompetent and ill trained staff such as Devon.
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9.6
優點： Staff was friendly and car location was within a short distance from the rental counter.
缺點： Didn't realize that the new Chevy Malibus were as difficult to get in and out of.
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10.0
優點： Super great staff!
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9.6
優點： At drop-off, I left my glasses in the car. We returned immediately, and the service people had them waiting for me! Thank you!
缺點： Really missed car not having a CD player! Would have made a 6 hr drive much more enjoyable!
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10.0
Easy to Drop Off
優點： Fast drop off and processing.
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2.8
優點： The car didn't break down.
缺點： When I picked the car up the man behind the counter wasn't very friendly. He told me he had a ton of cars to pick from to give me and then gave me the car that was parked the absolute furthest from the building. He also gave me a car who's RPM's revved up very high when I wasn't accelerating. I had to down shift to L and then back to D to get it to stop. I had a three and a half hour drive late at night on dark and desolate road to deal with this. As a female traveling alone it's needless to say that I felt less than safe. When I dropped the car off the next day the I told the man behind the counter what had happened and he seemed not to care at all. That might have been because his child was running around the office unattended. I guess there is a reason Hertz is the cheapest. Next time I'll spend a little extra money and not have my trip ruined.
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2.0
優點： Nothing. No staff was at the desk when our flight arrived. The woman on the 800# was totally unhelpful and told us to come back the next morning. Really? We had to rent with another provider and had to pay a much higher rate.
缺點： Have someone at the counter so we can get our car when we arrive. Train your 800# staff to help problem solve for us.
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2.4
優點： Mt. Pleasant staff was friendly but didn’t offer much help but an apology.
缺點： Staff in Wilmington was extremely rude. Put me in a car that had a complete moldy smell. The car was dirty on the interior and exterior. I was denied another car. The only reason I accepted this car was because I had to get to Sputh Carolina.
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2.0
優點： When the first car's key was not working so they switched vehicles quickly
缺點： My first thought with the first car after I got the car open- as none of the buttons on the key worked (including the alarm)- was "jeeze they did not clean out the smoke smell". The second car was worse. They obviously vacuumed the floor but that was it. There was cigarette ash all over the car and as a non smoker the smell was over powering. I wiped everything down and the wipes came out black. This car had obviously not been cleaned. This was my first and last time renting from hertz
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2.0
缺點： I couldn't rent because I don't have a credit card, just a debit. They could have held whatever amount they needed to, but said they couldn't. Because of time restrictions, I couldn't go downtown to rent from that location.
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6.4
Unwilling to help
優點： Car was nice, clean and picking up and dropping off was very convenient.
缺點： After dropping the car off, my return flight was cancelled. I had a rate of $13 dollars a day through Hertz for the car for 5 days. When I returned to Hertz to try and get the car for one additional night as my return flight was not till the next day, Hertz wanted to charge me $50 for one night. Hertz was pretty apathetic to the situation and I will not being using them going forward
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5.2
Devon at Wilmington needs retraining
優點： Got a car, I was lucky.
缺點： Get rid of incompetent and ill trained staff such as Devon.
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Budget則評價
租車地點
Budget
威爾明頓 New Hanover County租車地點
1740 Airport Boulevard
+1 910 763 5646
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威爾明頓 New Hanover County Budget 辦事處的評價
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10.0
優點： Everything went as planned.
缺點： Occasional upgrade available.
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8.0
優點： Staff was friendly. No wait to pick up car.
缺點： Inside of car was not cleaned. Previous person who rented card spilled soda on console and door handle and left soda bottle in car. I had to clean the inside of the car.
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8.8
優點： Very east in & out, rental parking right next to the terminal, nice people.
缺點： The car was near the end of its "rental" life as far as I was concerned.
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2.0
缺點： The customer service was terrible.
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10.0
Great rental
優點： The car was sleek and very clean.
缺點： Nothing
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2.0
Not available
優點： Nothing
缺點： I showed up to get the car that I had reserved online. They said they didn’t have an economy car and one wouldn’t be ready for an hour. I suggested a free upgrade - the agent said that wouldn’t be possible. I walked next door to NATIONAL and I was driving away from the airport 5 min later in an SUV for $10 more than the budget price.
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6.8
Cars transmission had problems.
優點： The car got me places.
缺點： The cars engine kept stuttering and stalled on me once. Also I was quoted $93 online but when I got there they addded on another $33 for something. Surprise!!
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2.0
缺點： When I got there they told me that they don't have any cars for me. And they couldn't call me to me me know because they whe busy.
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2.0
Expensive unnecessary upgrade
缺點： When the car was reserved online, there was no indication that if our flight arrived later than expected, we would lose our reservation. When we got to the Budget counter, we were told our vehicle was given out and only a premium was available, a Taurus. We had to pay for the upgrade if we wanted the car! What choice did we have? An expensive experience that was not anticipated. Budget?
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2.0
No car available
優點： Nothing
缺點： Budget was 100% out of cars. Had a reservation conformation and was told sorry we don't have any cars and don't expect any cars anytime soon. There were a bunch of people who had reservations but couldn't get a car. It was beyond ridiculous!!!
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7.6
It got us from point to point
優點： Nice keyless functions with the key fob. I like not having to have an extra item in my hand to open doors or the trunk.
缺點： Back seat was small for a full size car. The biggest complaint was the car smelled like smoke. The smoke smell was un-pleasant since no one in my entire family, immediate or extended, smoke.
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10.0
Rented an SUV, got a truck
優點： It was a really nice surprise when my SUV turned out to be a nice pickup truck! Fantastic rates blew away the all the competition. Really fast and helpful staff. Rate at the end was exactly what was promised.
缺點： Tire pressures were all out of sync. Three of the four tires were 10 psi over the max pressure of the tire itself. Obviously a smoker had rented the truck before me. Had to roll with the windows cracked for a while.
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10.0
優點： Everything went as planned.
缺點： Occasional upgrade available.
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8.8
優點： Very east in & out, rental parking right next to the terminal, nice people.
缺點： The car was near the end of its "rental" life as far as I was concerned.
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10.0
Great rental
優點： The car was sleek and very clean.
缺點： Nothing
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10.0
Rented an SUV, got a truck
優點： It was a really nice surprise when my SUV turned out to be a nice pickup truck! Fantastic rates blew away the all the competition. Really fast and helpful staff. Rate at the end was exactly what was promised.
缺點： Tire pressures were all out of sync. Three of the four tires were 10 psi over the max pressure of the tire itself. Obviously a smoker had rented the truck before me. Had to roll with the windows cracked for a while.
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8.0
優點： Staff was friendly. No wait to pick up car.
缺點： Inside of car was not cleaned. Previous person who rented card spilled soda on console and door handle and left soda bottle in car. I had to clean the inside of the car.
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6.8
Cars transmission had problems.
優點： The car got me places.
缺點： The cars engine kept stuttering and stalled on me once. Also I was quoted $93 online but when I got there they addded on another $33 for something. Surprise!!
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7.6
It got us from point to point
優點： Nice keyless functions with the key fob. I like not having to have an extra item in my hand to open doors or the trunk.
缺點： Back seat was small for a full size car. The biggest complaint was the car smelled like smoke. The smoke smell was un-pleasant since no one in my entire family, immediate or extended, smoke.
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2.0
缺點： The customer service was terrible.
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2.0
Not available
優點： Nothing
缺點： I showed up to get the car that I had reserved online. They said they didn’t have an economy car and one wouldn’t be ready for an hour. I suggested a free upgrade - the agent said that wouldn’t be possible. I walked next door to NATIONAL and I was driving away from the airport 5 min later in an SUV for $10 more than the budget price.
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2.0
缺點： When I got there they told me that they don't have any cars for me. And they couldn't call me to me me know because they whe busy.
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2.0
Expensive unnecessary upgrade
缺點： When the car was reserved online, there was no indication that if our flight arrived later than expected, we would lose our reservation. When we got to the Budget counter, we were told our vehicle was given out and only a premium was available, a Taurus. We had to pay for the upgrade if we wanted the car! What choice did we have? An expensive experience that was not anticipated. Budget?
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2.0
No car available
優點： Nothing
缺點： Budget was 100% out of cars. Had a reservation conformation and was told sorry we don't have any cars and don't expect any cars anytime soon. There were a bunch of people who had reservations but couldn't get a car. It was beyond ridiculous!!!
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Thrifty則評價
租車地點
Thrifty
威爾明頓 New Hanover County租車地點
1740 Airport Blvd
+1 910 343 1411
所有關於Thrifty的評價
威爾明頓 New Hanover County Thrifty 辦事處的評價
最新評價
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2.0
優點： Drop off was easy but still had to deal with the airport parking lot.
缺點： The girl checking me complained about her manager openly but had to call her with every little question my wife and I had. Seemed like she was just babysitting the counter. Wish we had some more knowledgeable and confident in the process.
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10.0
缺點： Friendly staff. Excellent service. Easy pickup and drop off
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4.0
優點： Staff was friendly. Car was Clean. Easy to Drop off.
缺點： Did not have Car requested thru online reservation. Needed 7 Passanger. Caused Delay in pickup and required a different vehicle type. No explination given just a statement that online never matches what they have in the lot.
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2.0
缺點： If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.
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9.6
優點： friendly, helpful, quick
缺點： car had sizable blind spots.
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10.0
優點： Derrick, the staff person on duty when I picked up and returned was extremely helpful and courteous.
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8.8
優點： Friendly staff. Helpful.
缺點： Only one car available. Had a truck and van, but I wanted a car. Gave me a car and it was fine, but not much choice.
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2.0
缺點： the car was too damaged to use the attitude of the agent was poor and no one was at the counter when the flight arrived which caused a line in a very small airport. will not rent thrifty in ILM again. Did not use this car and went to another car rental company which gave an upgrade new car
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2.0
They didn't have the vehicle I reserved
優點： The staff member was friendly
缺點： I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.
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2.0
reserved weeks in advance - No vehicle for us!
優點： nothing
缺點： we reserved the vehicle weeks in advance. When we arrived to pick it up the person at the desk said there were no cars available. But they were expecting one would probably be arriving back some time that day. We booked for 7 am because we had to depart by 8 am to make an appointment later that day. The employee suggested we try another rental company!
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4.4
Managers special
優點： Quick and easy pickup and drop-off
缺點： When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.
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7.2
優點： easy pick up and drop off. lot very near baggage exit. very good price
缺點： car seats were stained and trunk was sandy and a little banged up. pick up agent was a little unclear about refueling options.
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10.0
缺點： Friendly staff. Excellent service. Easy pickup and drop off
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9.6
優點： friendly, helpful, quick
缺點： car had sizable blind spots.
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10.0
優點： Derrick, the staff person on duty when I picked up and returned was extremely helpful and courteous.
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8.8
優點： Friendly staff. Helpful.
缺點： Only one car available. Had a truck and van, but I wanted a car. Gave me a car and it was fine, but not much choice.
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2.0
優點： Drop off was easy but still had to deal with the airport parking lot.
缺點： The girl checking me complained about her manager openly but had to call her with every little question my wife and I had. Seemed like she was just babysitting the counter. Wish we had some more knowledgeable and confident in the process.
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4.0
優點： Staff was friendly. Car was Clean. Easy to Drop off.
缺點： Did not have Car requested thru online reservation. Needed 7 Passanger. Caused Delay in pickup and required a different vehicle type. No explination given just a statement that online never matches what they have in the lot.
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2.0
缺點： If they allow the use of debt cards they should CLEARLY disclose up front that they will be charging you an EXTRA $15/day just bc you are using a debt card. Never again Thrifty, we will now only use Enterprise for our future rentals and pay the same price without an extra $15 charge.
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2.0
缺點： the car was too damaged to use the attitude of the agent was poor and no one was at the counter when the flight arrived which caused a line in a very small airport. will not rent thrifty in ILM again. Did not use this car and went to another car rental company which gave an upgrade new car
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2.0
They didn't have the vehicle I reserved
優點： The staff member was friendly
缺點： I reserved a pickup truck. Their computer system allowed me to do so. I received a confirmation email that I was renting a pickup truck abs could pick it up on the appointed day. When I arrived to pick up the truck, the lady said, "I'm so sorry, we don't have any trucks for you. I can put you in a minivan. I left and thankfully Enterprise saved the day.
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2.0
reserved weeks in advance - No vehicle for us!
優點： nothing
缺點： we reserved the vehicle weeks in advance. When we arrived to pick it up the person at the desk said there were no cars available. But they were expecting one would probably be arriving back some time that day. We booked for 7 am because we had to depart by 8 am to make an appointment later that day. The employee suggested we try another rental company!
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4.4
Managers special
優點： Quick and easy pickup and drop-off
缺點： When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.
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