Location and grounds are nice around the golf course.
The customer service is lacking. The staff, especially the front desk, are not empowered to make adjustments to reservations or acclimation when traveling with a group. Policies seem to be above customer service experiences.
The staff was pleasant and the location was pleasantly quiet at night.
There were enough flying bugs to start a zoo. This isn't anything the resort can fix. I'm simply used to visiting water locations in the winter when animals are scarcer.
Great value and a great place!
Great getaway! Would have stayed longer.
Overall facilities and rooms were clean and well kept. Food and activity options were plentiful and the location (and the resort's free shuttle service) makes all the area attractions easy to get to.
High end Family friendly resort
The overall setting of the resort is beautifully surrounded by the river and green, the low rise housing helped preserve the scenery from every angle. We stayed there during the Thanksgiving weekend with our grade schooler sharing a king size bed comfortably on the first floor. The room is sized a typical hotel room with a patio facing a pond, which I enjoyed the most. The closet was unusually larger, you can fit 2 suitcases in there. The amenity is normal, that's why I did not rate it 'luxurious' but it's clean and sufficient with body wash, shampoo and conditioning;, the interior design of the bathroom is on the high end than other typical Hilton or Marriott, but is sized smaller than I would have liked. Each room has a Kerug with 6 pods and they fill it up everyday. No problem getting on wifi. The shuttle service is excellent - we used it exclusively to travel between Busch Garden and the resort - the shuttle also take you directly to your building if requested, they really eager to take around the resort. indoor pool is smaller than I would have liked but there were 20+ kids there so it felt crowded. But the changing area is on the high end side, very clean, plenty of towel supply, whirlpool, steam room, sauna included. Every staff we encounter are very friendly. Buffet breakfast in Element 1010 and lunch at Eagle restaurant, both of which were good experiences. Everything worked out really well. It is priced a bit higher than others in the area but i feel that I get what I paid for, it's worth the value. We definitely will go back in the summer and possibly in Nov/December again.
Can't really pick any Cons - I guess I would have liked a bigger indoor pool so the kids are not jammed together.
The landscaping and setting are truly one of a kind. The staff is all very friendly, from the house-cleaners to the concierge service. The on site restaurants, especially the one at the marina, are top shelf. Truly some of the best food we have ever eaten.
It is pricey. The cost for a single night stay was double that of staying at another location not much further away. I am not sure if the amenities warrant the cost.
With a stay at Kingsmill Resort in Williamsburg (Kingsmill), you'll be within a 15-minute drive of Colonial Williamsburg and Colonial Williamsburg Visitor Center. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Williamsburg? This resort has facilities measuring 16000 square feet (1486 square meters), including a conference center. Free self parking is available onsite.