Front desk was very polite and respectful
Rude and dirty rooms wallpaper was falling off wall and carpet was peeling up
it was dirty
I guess considering everything, I would have to say I was glad there was no carpet in the room because it likely would have been even smellier than it already was.
Strong stuffy, moldy odor, black cracks/separations in shower (did not use), creaky bed springs. Also no breakfast, which I can understand during Covid but STOP FALSE ADVERTISING that it includes free breakfast!
The location was central to an average traveler's needs.
How this place is still named a 'hotel' let alone a 2 star hotel is beyond me. Filthy hallways, non-functional coffee maker and permanently muted TV was just its more tolerable issue, however, when I went to the lobby to grab my coffee, it was cold!
Everything. The fire alarm was dangling off the wall. The mirror was also taken off the wall. The tub was filthy. There was clothes left there from a prior visitor. The property was littered with trash and did not look clean. We will not be back.
Bed bug in hotel, approached manager he denied and I showed him the bed bug because I looked for them inside my bed and found the bed bug.
It was quiet and has lots of hot water for showers
I have bad knees. Trying to get into the office to check in was almost impossible,, they have no ramp or even a railing to help With the high side walk.. And when I said something to the clerk .. he laughed and told me it wasnâ€™t handicap accessi
Friendly staff, breakfast.
Location, clean, friendly staff
Missing deadbolt on door, no fire alarm in room, needs repairs badly.
The hotel was in a great location. Not far from things we wanted to go do.
The room was not what we booked and was told it would be more money to upgrade. Then our phone was not connected to the wall so we couldn't call the front desk to talk to them. Pillows were paper thin. Needed to use 3 pillows each.
Rest easy at the Econo Lodge Colonie Center Mall hotel in Albany, NY. Our pet-friendly hotel is easy on your wallet. We're near University of Albany, SUNY, Times Union Center, Empire State Plaza and Albany International Airport. Enjoy our amenities that include free Easy Starts continental breakfast, free WiFi, a fitness center and copy and fax services. Each relaxing guest room features a TV and coffee maker. Select rooms offer a refrigerator and microwave. We support green hotel practices. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
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