奧斯汀 Austin Bergstrom租車

優點： At first glance I liked the size of the car but it could have been cleaner. There was something pink underneath the back seat which left a would get gross when the car got warm. Basically only liked the size of the car.

缺點： The back tires on the car were both bald. I literally slid into oncoming traffic Thursday night when it was raining with my son and two nieces in the car with me. I couldn’t figure out why the car sounded so loud, but once I seen the tires I understood. We were in town for a family members funeral so I had a lot on my plate. I truly never thought I should have to inspect the car for safety issues before pulling it off the lot. I’m extremely disappointed and upset by my experience. I also had ever charge added to my car rental once I got to the air port. My final bill was a complete shock and I was disappointed with being taken advantage of. As I said I was here for a close family members funeral so my emotions have been everywhere. When I sign up online for a care with an idea for a price and then return it for basically double after I was put in a vehicle which was dangerous I’m an extremely unhappy customer. I also had to stand and wait to talk to a manager. After waiting and watching him walk past me I literally had to call out to him for him to actually speak with me for literally nothing more to be addressed. I’m appalled by the way I was treated

缺點： No cars but lots of reservations. Ending up taking a Lyft to the hotel and getting a car at Enterprise downtown next day.

缺點： There was no inventory at time of pick up so the staff tried to downgrade the class of car I would receive. Long wait. Was charged an extra charge for fuel despite filling the gas at Exxon next to airport,

優點： They eventually gave me a car. Reservation was for a mid size SUV, they offered me a four door pick up which O accepted.

缺點： Took over a hour to get car. Two clerk's for over 20 renters. Car was kind of beat up but it ran well and everything worked.

優點： Drop off was easy

缺點： Customer service was poor when I picked up the vehicle. Staff seemed more interested in visiting with each other than getting my paperwork done. Although I booked the vehicle 3 months in advance, I was first told the larger SUV I booked was no longer available and they only had smaller SUV's.

優點： nothing.

缺點： i can't speak to the condition of the car, but i ended up renting elsewhere b/c the budget line at the airport was endless and you had ONE person serving us. i traded off the hour wait and went to a new company.