The king suite room was large, comfortable, and very clean. Great customer service and modern amenities. I liked the high ceilings, good air conditioning, and crown molding. The smart TV with access to Youtube and ability to log into Netflix was a great bonus.
Although Riverside Dr has improved in the recent years, it is not a neighborhood that you want to go for a jog in. Just be aware of your surroundings.
Lack of full service shuttle van to the airport.
Best Hotel I have ever stayed at
This is the best hotel we ever stayed at. We loved every second of it. Incredibly clean and the nicest staff we have ever encountered.
outdated facilities, looks like they are trying to update the rooms/bathroom but they need to not cut corners.
Kind staffs Clean facilities
No good accessibility to store and restaurant
Good place to stay
Staff was great
Paper thin walls. Heard everything from people walking above me to vacuuming floors.
One night stay
The room was comfortable and clean
I checked in at 11pm and left at 4am and still had to pay full price. The shuttle never came to get me from the airport so I had to call for a taxi after sitting there for over a half hour.
typical BW Plus. I like staying at BW Plus because of the consistency of the properties... I travel a lot and I like knowing what I'm getting. Great job again Best Western! Keep it up...
First off, I was charged by kayak. Then I proceeded to get charged by the hotel. Then the night staff could not find my reservation. This lead to a long wait. Then he finally gave me a card to my room, well it was not quite my room. As I entered that first room I found a naked man sleeping on the bed. At this point I was tired and frustrated, so I went back down to the desk. The employee found an unoccupied room. The room was new, but the fit and finish of the construction is terrible. The paint had a horrendous smell, and all the seams in the drywall was very visible. Overall it was a terrible venture down to Austin.
Great Clean Value
Didn't like the limited options of bars/restaurants.
Beds and room were clean, staff was helpful and kind, we were comfortable and undisturbed by others
the breakfast was unsatisfactory, the hot food was unbearable and the items such as bagels and pastries tasted stale, we were informed that the pool was unusable during our entire stay because of one night of rain that "disrupted the chemicals" and that there was nobody available to fix it. that was a major disappointment for us and other guests.
Very clean and comfortable rooms. Friendly and helpful staff.
The Best Western Plus Austin Airport Inn & Suites is conveniently located just two miles north of the Austin-Bergstrom International Airport and only three miles from Downtown Austin. This hotel proudly offers complimentary hot breakfast buffet served in our spacious breakfast room as well as variety of other amenities including an outdoor swimming pool, state of the art exercise facility, guest laundry, business center, free/convenient parking and meeting/conference room accommodating large groups. Hotel also offers free shuttle from and to the airport. In addition, all of our comfortably designed guest rooms and suites offer a mini-refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, free high-speed Internet access and 40-inch flat screen LCD televisions. Guests will find themselves conveniently located near many of Austin’s local attractions, all the way from the State Capitol to the famous Sixth Street nightlife filled with a host of bars, nightclubs and restaurants both upscale and locally renowned. The hotel is minutes from the University of Texas Austin and all other Longhorn activities. Guests will also enjoy Austin’s great weather year round with Lake Austin, Town Lake Hike and Bike Trail, and Riverside Golf Course, one of many nearby courses. Our courteous staff is ready and eager to serve you. Come stay with us soon at the brand new Best Western Plus Austin Airport Inn & Suites! Enjoy your stay!