The location is perfect for walking into downtown. The price is right too.
So noisy. Any voice in the hallway travels right into the room. Especially when a bachelor party is happening next door. Beds are uncomfortable
OK if you're not going to be in your room much...
I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much.
I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
Checked out 10 min after checking in
Upon entering the room, and taking a look around, I found hairs found in the shower/bath and bed - pretty disgusting. Checked out 10 min after checking in - after telling staff why I was leaving (and asking for a refund which was processed), no apologies were given.... I'll never consider an Extended Stay again
It was relatively close to where I needed to be.
The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
Worse than a lack of customer service
Better than a park bench?
Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surprised that I needed to bring dirty towels to the front desk to get new towels, front desk again for hangers, tissue and toilet paper. A very expensive hotel for this level of service. Finally, it was dirty and noisy.
Located in Austin (South Congress), Extended Stay America Austin - Downtown - Town Lake is within a 10-minute walk of South Congress Avenue and Lady Bird Lake. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
關於奥斯汀 - 市中心 - 城湖美國長住酒店的評價
- Austin City Hall 0.8公里
- Lady Bird Lake 1.2公里
- Mexic - Arte博物館 1.2公里
- Sixth Street 1.5公里
- Esther's Follies 1.6公里
- Umlauf雕塑公園及博物館 1.7公里