奧克蘭 Oakland租車

缺點： My flight arrived in OAK at 12:00 midnight, but the rental confirmation defaulted to a pick-up time of 11:00 pm because the Car Rental Office closes at 12:30 am...as I result of getting to the office “the next day” (an hour after my confirmation) I “lost” my reservation and had to pay more!

缺點： The woman at pick-up was extremely rude and unfriendly to me. SHe looked like she would rather be anywhere than at this job. She didn't smile, she barely could utter a word to me. I was obviously a huge interference in her day or her time on her phone ?? WTF.?! I was the only customer at the counter. Why wouln't she even smile at me or say good afternoon?

缺點： Long wait at customer service desk.. no one to meet me when dropping off car.

Out of cars

優點： Budget ran out of cars

Ehh

優點： The car was clean and new

缺點： We booked the car online, but then waited 40 minutes in line to pick it up. The lady at the counter did not seem happy. After we were assigned a car we walked out to the lot and another customer had already taken the car assigned to us. We had to talk to 3 different employees to get a replacement car.

Car totally unprepped at time of rental

優點： The only redeeming quality of the rental is that it had a mostly full tank of gas.

缺點： The car smelled heavily of smoke. The insides of the front and rear windshields were coated with a nasty grey film that had to be cleaned off to see out of. The wiper fluid was totally empty. The alignment was very poor- the car was noisy and drifted badly on the highway.