Kitchen was reason we chose site. Our fridge was broken and was not repaired sufficiently for our 3 day stay.
Front desk staff helpful but manager was UNRESPONSIVE to multiple phone calls.
No cooking utensils or dishes in kitchenette
Staff was very friendly and efficient. The location makes it easy to get onto the Bay Bridge quickly, and decent places to eat are within an easy drive. There were well-lit places to walk our dogs. The room, while not huge, was comfortable and had been recently maintained.
No water glasses in the room. One of my dogs found things under the bed that the vacuum cleaner missed, fortunately none of them dangerous. Woodwork in the bathroom could have used a little more frequent cleaning.
the staffs are very friendly and the room is in good and clean condition.
the sink is leaking!!!
So Much Wrong, Where to Start?
I wish I could pick out something positive to say...the one employee Kristina at the desk was friendly and at least the door locked so we had somewhere to put our stuff and be out of the rain. The rest of it was like a bad joke.
Here is the laundry list: the location is creepy, you can see an enclave of homeless (and everything they were up to) under the tangle of overpass from an entire side of the building and we were harassed for money every time we went out. The traffice noise is awful. We were given a smoking room when non smoking was requested and necessary. The smoke detector was right over the bed and had multiple bright flashing lights over us all night and had gaps all around the mounting and appeared ready to fall out of the ceiling. The mattress was better than the floor, barely. The hotel was out of shampoo. The towels had stains and looked dingy. We got ONE partial roll of toilet paper. The shower rod had been replaced and had all the holes left unrepaired in the drywall around where it was previously mounted. The breakfast was a joke, but at least there was coffee. The staff felt mopping the entire lobby at CHECKOUT TIME so it was slick and wet was a smart idea. The staff at the desk during checkout was curt, which is the nicest thing I can say, and never asked how our stay was or if anything had been acceptable...I am not sure WHAT was wrong with the elevators, but if they'd gone any slower they'd be moving backwards...I am sorry, but this place was a joke for the money we spent.
The hotel was not clean. There were no luggage carts. The housecleaning staff came a day early and told Mrs. Sutti she had to be out at 4 PM ( ! ? ! ) after it was confirmed the Suttis were leaving on Oct. 1. Very poor service. We will not use this hotel again.
When you stay at Extended Stay America Oakland - Emeryville in Emeryville, you'll be near the airport, within a 5-minute drive of Kaiser Permanente Oakland Medical Center and Paramount Theatre. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.