Great location. The cakes from the bakery were good findings!
No pool available. $3700 yen for use of indoor facilities
Close to castle and good views - close to station also
Had to pay large fees for everything extra ie internet and fitness facilities
The Guest Relations were very helpful in providing maps to places I wanted to go. They would checked for information from the internet and made sure we knew our way around.
very nice hotel, clean, kind personnel. very comfortable bathroom. nice view to the city, although the castle view room doesn't offer a direct view to it (you have to bend your head quite much...). The hotel is close to 2 railway stations and one subway station, close to the castle and to the aqua-bus (right in front of the hotel).
Personnel in the Four Seasons restaurant not english speaking and not kind with the clients...
The staff were amazing. They were extremely helpful with tourist information and all of them spoke excellent English. The room was amazing. Very clean and all of our needs were met beyond exception. An excellent experience and I would recommend the hotel to anyone.
Old room, accessories, location of the room etc, far away from a 5 star hotel.
A stay at Hotel New Otani Osaka places you in the heart of Osaka, within a 5-minute drive of Osaka Castle and Osaka Castle Park. Featured amenities include complimentary wired Internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.