One staff who ruined entire image of the brand and my experience
All the staffs were very friendly, polite, and courteous, except one who ruined my entire impression of the hotel.
It was little past 9 am Friday morning, when the pool at the spa level closed down for non-spa guests. I was politely notified that spa was closed so I grabbed my stuff and left the pool area. Then I remembered seeing the men's locker room area by the fitness center entrance, where I saw a small fridge with water bottles. The door was closed so I opened the door and went in to grab a water bottle. Then there was a staff so I asked if I can get some water. He looks up and down at me and told me to go ahead. Then I saw a basket with clementines, above the fridge so I took one clementine. Then the staff says "you asked for water, not for food." as I was leaving the area. I apologize taking one clementine by mistake, maybe that wasn't for the hotel guest. Maybe it was for the spa guest only. Honestly, I still don't know who was that for. However, do I deserve that kind of attitude for just one clementine, while I am at the hotel spending over $1000 between the room fee and playing at the casino?
Comfortable hotel, more quiet than the Borgata hotel proper. Bell service, desk service, and room service was very good.
Water Club could use an update. Reasonably comfortable but it's been a few years since the hotel has been updated.
Water club review
Late check in time and early check out time.
nice get away!
the view from our room was not great.
Very nice hotel, clean rooms, nice staff.
Thanks, but no thanks
Attentive staff, nice facilities, and beautiful design. It certainly sets itself apart from the rest of Atlantic City.
Room was dirty. Chipped furniture, somebody's dirty socks on the floor, grimy bathroom and the sheets had holes in them and smelled like cigarettes. Was hoping to avoid that in a non-smoking room. Also, got bitten by bedbugs in my one night sleeping in the bed.
With a stay at The Water Club in Atlantic City, you'll be just steps from Harrah's Atlantic City Casino and Harrah's Pool. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Atlantic City? This resort has facilities measuring 18000 square feet (1620 square meters), including conference space. Self parking (subject to charges) is available onsite.
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