Very comfortable room with a fireplace.
The resistance exercise equipment in the fitness room was barely functional. It needs repair.
Location, room decor, view and breakfast.
Fireplace did not work and TV had connectivity issues.
Great place stay
Clean room. And breakfast service.
It's convenient located, it has a nice arquitecture. The breakfast is complete and the persons very warm. the shower and the water temperature.
too much escalators, ceiling too low, with central heating, you can't control the temperature. I have two rooms (one on the Jacuzzi level is cold and one on the second floor is too hot).
There was someone in the room they gave us. The food wasn't very good.
Very close to Bear Mountain. Lovely holiday decorations in the lobby. Big, comfy bed.
Check in at 4pm. Whole place has old lady, perfume scent. Shower didnt drain properly. Dining area too crowded and understaffed. Very likely you won't get any breakfast.
Staff was nice, the rooms were spacious and clean. Also the rooms were very quiet and it was easy to fall asleep. The room had a gas fireplace which was a nice surprise. The included morning breakfast was good, great selection and the service was good.
The only negative was the bed was very very firm bordering on hard
The rooms are compfy, staff at breakfast very friendly, breakfast included
Women at frontdesk are not very friendly or welcoming. The hotel in the inside looks aweful, gody, outdated, okd fashioned, almost creepy with big chinese vases and tons of tacky chandaliers, horrible paint job......frightening
I won't be coming back
I vacation Big Bear approximately 10 times a year and Best Western had somewhat decent price at the time. PLEASE, don't let that fool you. Nothing good about this place. For the most part it looked as if housekeeping is doing their job.
When I checked in they couldn't find my reservation which was fine. After 30 min they finally locate it under a different name which was odd. Management (lady with an accent) at the front desk was very unfriendly and told me that NOT maybe but " I made a reservation elsewhere " they put us in a room where the fire place wasn't working and the wall boarders was basically coming off the wall which was a hazard for my toddler. The heater is controlled by hotel, basically a switch you have to shut on and off very often. At check out they told me there was a charge which I shouldnt have had any, AGAIN I was a different person in there books, very odd. I waited about 30 min before they figured it out. Much better hotels out there. Trust me! Spend that extra $5-$10.
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the Best Western Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The Best Western Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The Best Western Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the Best Western Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. Make a reservation today and save! Enjoy your stay.
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