負評：The main issue I had with my stay there was the staff. When we came early asking if we can do an early check in along with asking questions, the staff at the front desk (Howard), was rude to my friend and I. He raised his voice and argued with us. He was disrespectful and unprofessional. Also prior to this, we were waiting about 5 min for him to be off the phone, which we didn’t mind. Then he gave us the attitude. As he was being rude to us, he greeted another couple (same race as him) as they walked through the door. As with us, he did the opposite. We then asked for the manager phone number, he said he was so we asked for the general manager’s. We then called and complained and Bill Ross got back to us and apologized on Howard’s behalf. We didn’t get an apology from Howard. Bill told us we can go back and do an early check in. We went back 2 hrs later and all of a sudden Howard’s attitude changed completely. He pretended he didn’t know us, and was nice. He didn’t apologized which I wasn’t upset about because we deserved one. He checked us in. Bill told us he talked to Howard and tried to explain the situation of why Howard was in a “bad mood.” Still no excuse for his behavior. I don’t feel that the matter was solved as best as it could. It was such a poor and annoying way to start off our first day at big bear because of Howard’s inexcusable behavior towards us, who are the guests. Oh, and one more thing, Bill clarified with us that Howard is not the manager but just an employee. So..Howard lied to us that he was the manager! It was just umbelievable! I was not satisfied with how the situation was handled and honestly I wanted a refund. It was uncomfortable to come back later to check in and see Howard again.
負評：There was a big gap in the front door where cold air came in. The heater either made the room too hot or too cold. Two of the three drawers in the dresser were screwed shut.
負評：The heating and air conditioning was really noisy and squeaky. No blackout blinds. Very rude customer in the breakfast room.
負評：The dirty rooms. Minimal blankets on old cheap mattresses. The heater was working, but in poor shape. The nasty pool and drained hot tub. The huge pothole as you drive out. The extremely rude, aggressive, nosey and disrespectful manager.
所有在2020年6月30日前入住加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖的現有或新的預訂，均可在入住日期24小時前免費退改。更多資訊請瀏覽溫德姆酒店集團新型冠狀病毒（COVID-19）通告。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖的位置在39471 Big Bear Boulevard，距離大熊湖市中心2.8公里。 Alpine Slide at Magic Mountain是距離加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖最近的地標。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖的入住時間為15:00，退房時間則為11:00。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖有提供免費Wi-Fi。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖有提供免費停車。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖沒有提供免費機場接送服務。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖距離聖貝納迪諾國際機場31.4公里。 加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖距離維克托維爾 Southern California Logistics55.7公里。
加利福尼亞州大貝爾湖旅遊賓館 - 大熊湖有附設泳池。