Cancelled our reservation the night before!!
We ended up at a better hotel (the Chelsea, actually) for about the same amount of money.
Cancelled our reservation at 10 pm the night before we were supposed to be there because our credit card was declined (which happened because that card company knew we were travelling but starting the next day, not that day, so their fraud protection department would not allow the transaction to go through) . How about waiting for us to contact you?? Or trying to contact us during business hours so we could take care of the issue? Why were you running the card at 10 pm?? We had NO time to take care of the issue! Really, this is how you do business? But that's ok, we ended up with a much better hotel in a much better location for about $20 more, so thanks for cancelling our reservation.
Location - just 5 minutes from Younge Street. Price!
No hangers in room. No drinking glass. 20 stairs to first level was a surprise but not terrible.
Only 600 metres from Yonge-Dundas Square, Shuter House provides affordable accommodation in Toronto. Free WiFi access is available throughout the property. Rooms are cosy and furnished with basic amenities. Each room offers air conditioning and carpeted flooring. Bathroom facilities are either en suite or shared. Some rooms offer a private balcony. All the units have access to the shared kitchen. Shuter House is conveniently placed, 700 metres from both Toronto Eaton Centre and Ryerson University. Toronto Pearson International Airport is 20 km away.