poor customer service, never took all towels away, kept putting the bed sheet on side ways, "free breakfast" is very much an oversell as you get a free item, only given 4 breakfast vouchers for 2 people for 4 days not even a free item each for us each day
Boutique hotel. Very quiet and very central. Supermarkets and eating places nearby. Close to the subway. Large clean spacious rooms. King size bed. Staff is very friendly. Excellent breakfast at Freshii.
Wifi was sometimes a bit slow when visiting certain websites. It was fine for email.
Delicious free breakfast, renovated room
No pool and gym although free one day pass to a gym. Had I known ahead of time I would have packed my gym clothes
Breakfast included was excellent
Great location, staff are friendly, nice breakfast, rooms were very comfortable.
Hotel was a little worn
Very conveniently located 5 minutes away from Dundas subway station to the south and 5 minutes away from College subway station to the north. Very clean and staff was extremely accommodating our needs (e.g. late check out 1pm, kept our luggage until 5pm).
Freshii restaurant could benefit from wider food choice. Ranchero been burrito, egg tortilla pockets, hard boiled eggs, smoothie, yoghurt parfait, egg/cheese and bacon bits sandwich are ok if you like that kind of food.
The room was very clean, big comfy bed and beautiful updated bathroom.
Awesome staff - went way beyond our expectations to make sure we were comfortable and felt welcome.
The freshii staff (indoor restaurant) were incompetent, rude and unpleasant - the complete opposite of hotel staff.
Small and quiet, nice guest rooms.
I know parking in Toronto is hard, but having parking available for less than $20/day is certainly possible.
location and staff
the parking being offsite
The hotel was located within walking distance to the stores and restaurants. They were very accommodating with us since we brought our 2 teenagers with us. They were able to upgrade our room to a suite which was nice with the extra room.
No, we would stay here again on another visit.
The smoke-free Saint James Hotel, Ascend Hotel Collection in Toronto, is near the Air Canada Centre, CN Tower, Rogers Centre, Metro Toronto Convention Centre and more. Our pet-friendly hotel offers such amenities as free wireless high-speed Internet and more. Get to know the city then relax in your room featuring a microwave, refrigerator, 42-inch TV, coffee maker and hair dryer. Discover the city with ease when you stay at Toronto hotels like our Saint James Hotel, an Ascend Hotel Collection Member. Book now.
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