Not what was expected..... poorly run and cared for, not for families
Style and location was good, great rooftop pool
Overall the property was run down and not the best condition. Pool was great view but no space. Love Thompson overall in Cabo and Chicago, but not comparable here - needs to step it up
Atmosphere and luxurious
Was not able to use the pool (the only reason we booked this hotel) without warning due to "events". The bar at night consitiantly closed hours before the time shown and told to us by many staff. We only got to use the room. Would never go back. He balcony next to ours also had old broken furniture and cigarettes everywhere
First and foremost the staff were incredible. From Jennifer at the front desk to Mandy & Chris serving up cocktails in the lobby bar. Rooms were appointed nicely and everything was incredibly clean. Location was perfect as it was only a short walk to great restaurants and popular attractions.
This is no slight on the employees but more on Thompson's policy to rent out it's pool area for private events. Everyday we experienced some sort of early closing of the pool area for a private event. Closing the pool at 3pm in the middle of summer is not acceptable.
Didn't have a room when I arrived
I showed up after a long day of work only to find out they didn't have a room for me. Instead they transferred me to a lower quality hotel that was across town and inconvenient to the next days activity. The front desk was also understaffed at this time and was trying to juggle other complaints, issues with the sound system and sorting out a room for me.
A good time
The staff were very pleasant. The hotel itself is stylish. Enjoyable experience
I miss Scarpetta restaurant.
Proximity to work, nice rooms, good service, good price.
The air was incredibly dry. so much so that it was hard to sleep and my throat was parched. also, I think it's crazy that wireless is not included in the price. that is a very old school way of making an extra $10. give wireless away! And lastly, and especially because of the dryness, there should be free water bottles beside each bed.
The hotel is very central and a lot of things are at walking distance. The bar and restaurant at its entrance is also remarkably hip and popular amongst 20's and 30's crowd on a Saturday night.
some small items like shower caps missing. The separate shower room looks excellent and modern but water pressure from the shower wasnt sufficient.
room design; common area design
Service was excellent. Very comfortable bed. Beautiful bathroom. Easy access.
Room a bit small, we kept hitting our shins on the corner of the bed. The light system was a bit tricky to figure out.
It is an experience to stay at the Thompson. It is impressive and convenient that you can dine in 3 restaurants, dance downstairs or simply hang at the bar in the lobby. The Thompson brings a little "L.A." and "N.Y." to Toronto, if you care for that. If not, stay at the Holiday Inn.
The lobby bar closes at 1pm.
The historic factory buildings of King West Village are home to the ever-changing and eclectic hot-spots of Toronto. Nightlife, fashion and food converge at the Thompson, where guests can take in panoramic views of the city from the Rooftop Lounge & seasonal pool, enjoy the contemporary setting of the Lobby Bar for an after-work cocktail, and dine in comfort in the Thompson Diner open really early and really late.
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