Location was perfect; everything was great - good facility, super-competent staff.
Perfect getaway Hotel
Great facility. But in this day and age. Free WiFi is a must.
Lack of free wifi
Perfect for easy access to Terminal 3.
Billing too much
I did not like the fact the wanted to bill me 25$ extra for Internet when I checked out. When I did my reservation it was all included and then I did realice neither breakfast nor Internet was included. Very disappointed!!
The room was dusty and the bathroom had hair on the floor.You charge a premium to be onsite at Pearson Airport but the quality of the room was not good.
Walking distance from airport
Pool was too small
Stayed here for the location as we had a very early flight. Started off very well with a very quiet floor and comfortable room. The manager was good when I did get to talk to him about noise concerns.
The lobby is loud and chaotic and full of people waiting for their flights at 10:00pm. Biggest issue was noise that was either coming from hotel or from a party at the race track. Super loud house music. This was not handled well by the staff when I called about it. Also the staff kept answering the phone Mr and my last name, which is very 1960's as the reservation was in my name and my husband and I don't have the same name and my name is Dr anyway.The noise went on until 11:00 and I had to wake up at 3:45am to catch my flight.
Perfect when you have an very early morning flight
Had a very early international flight. The Sheraton Gateway's location at thee Toronto Airport let us rest easy the night before knowing we were just a walkway and airport tram ride to Terminal 1 for our Flight. The hotel is located at Terminal 3. Our rental car return was under the hotel at the airport as well - just perfect for us.
Is the closest to airport. Best hotel for travelers.
I missed a flight at the Toronto airport. It is 1 am. I found the Sheraton which is inside the airport. Got a room and it was great.
in need of update
Liked the convenience to the airport, checkin was quick and efficient.
Room only had two double (not queen. ..double!) sized beds. Asked to pay more for upgrade but they said they were full. Not sure I believed that as there were not many people around that night nor the next morning. Bathrooms are very old, sheets were even old...and pillows were yellowed they were so old. Bedding cover was torn and stains on bedspread.
Located inside the Toronto Pearson International Airport, the Sheraton Gateway Hotel makes traveling a breeze with direct access to Terminal 3 and downtown via the UP Express. Popular attractions are located close by allowing you to maximize your time and enrich your stay in Toronto. Our pet-friendly hotel offers an indoor heated pool, 24 hour gym, full business centre and car rentals. Each guest room features double-paned windows and signature bedding so you can relax uninterrupted. If you're looking for an elevated experience, upgrade to our Club level rooms to enjoy complimentary breakfast, snacks, and Wi-Fi. Enjoy internationally inspired cuisine at our hotel's signature restaurant, The Grill, or refuel with a drink at The Bar. Host a thoughtful wedding or business meeting in one of our refined event spaces. Our expert event staff with help ensure an effortless affair from custom menus to blocked room reservations. The Sheraton Gateway Hotel transforms your basic trip into an enlightened experience.
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