Good hotel but poor reception staff
The location was good with a 10 min walk to centre. Door staff helpful and welcoming. Bar staff attentive and pleasant. Rooms are a decent size with good facilities although no bed side light or table on one side which wasn't good.
I had been in email contact with staff at reception before my trip to ask some questions. Their reply was quick and helpful. That said, I sent a request for flowers and a birthday cake to be put in both rooms as it was a significant birthday. I'm still waiting for a reply. After 2 days at the hotel I showed the email to a member of staff and asked they deal with it. We received a pre printed card from all the staff, no flowers, no cake but a chocolate corn on the cob thing! No idea what that was about. Reception staff stock answer to local information was that they're not from Toronto so didn't know. Disappointed with the service. Didn't speak to management as it appeared I was speaking another language so gave up.
A stay at The Grand Hotel & Suites Toronto places you in the heart of Toronto, a 4-minute drive from Ryerson University and 6 minutes from Hockey Hall of Fame. This 4-star hotel is 1.2 mi (1.9 km) from The Distillery Historic District and 1.2 mi (1.9 km) from Scotiabank Arena.
Make yourself at home in one of the 177 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Your pillowtop bed comes with premium bedding. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.
Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. Self parking (subject to charges) is available onsite.
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