Clean facility, friendly staff, room was too warm
Good location, staff was very friendly and helpful.
The air conditioning in my room never cooled the room sufficiently. Had to have a portable fan brought up.
Novotel not clean!!
The staff was very nice.
It was the dirtiest hotel we have ever been to.
Parking could have been included.
The restroom doors are AWFUL! They do not fully close and do not confine any odors or sounds.
Location is great. Next to the subway. Rooms were good, cleaned everyday. Wifi worked pretty well.
Room was a bit small to my liking and mini fridge wasnt working. Bathroom definitely needs a fan it gets stuffy quickly.
Great location and connected to the subway. Room was cleaned everyday to perfection. Staff very friendly.
The room smelled as though some one had smoked in it prior to me being in. I am allergic to smoke and had to take allergy pills. There was a fire alarm Tuesday night and as we were going down the stairwell I noticed cigarette butts. Also the WIFI was not good, very weak and therefore system was slow, hard to do work. Room looked slightly tired, chair in corner was worn and stained.
Good price and cleanliness.
"Lazy" staff in restaurant, no late night room service.
The decor. Proximity of the hotel to where I was going during my stay. Friendliness of the restaurant and great service.
We did not spend a great deal of time in the room so cannot speak to anything else.
Perfect location for business. The staff couldn't be more helpful, especially with early check-in and late check-out.
The cost of parking per day was expensive and the wifi also didn't always work.
location, close to sub, shops, supermarkets, resturants
It is very close - short 15-minute walk - to where my relatives live. And your breads are really wonderful, as highlighted ! So breakfast each morning (which is my most inportant meal for the day) was a big delight :)
One Front Desk staff (gentleman) could have been more polite.
Good location, clean room, eco-friendly
I was given the wrong room keys the first time
The breakfast was very good and we liked the subway location right at the hotel. It was an easy trip into the downtown area.
The room was on the small side and with the parking fee and all the taxes, our rate was almost $200 per night, which is on the very high end for us.
the hotel is not located in Toronto city centre but in the North York City Centre, which is by subway 25 minutes away. the subway is just 2 minutes away by foot which is great. the quarter is very safe, a mall is under the hotel and lots of shops. the hotel is good, except the breakfast should be included in the room rate.
So confy and the location is perfect and I want to thank the house keeping they r so great
All the ladies of the reception were so unfriendly
It would be nice to get a smile from your staff
they told me i booked for a king bed, however I booked for 2 dble beds, and front desk made me feel as if I was lying
Nothing in particular
They booked a king size bed room instead of a 2 beds room. The staff is poorly trained and always gave wrong information
Heart of North York, just off Yonge Street, with direct indoor access to North York Centre subway stop. The hotel is surrounded by an array of dining and entertainment options such as Toronto Performing Arts, Downsview Park, Canada's Wonderland and much more! Staying for business or pleasure a variety of services are available, including complimentary WIFI, restaurant and bar, fitness center, indoor pool, sauna and underground parking. It's a lot better at Novotel!