優點： The back restroom was kept clean throughout the flight. A meal was served.
優點： Very good free food, which was very nice. Friendly, helpful attendants.
缺點： They had no earbuds so I couldn’t use the entertainment.
優點： Crew was knowledgeable about islands.
缺點： There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity.
優點： The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets.
缺點： Better would be to actually use the flight.
優點： Always very hospitable and attentive crew.
缺點： Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.
優點： Was easy on and off and seating was as expected
缺點： Thought the whole experience was fine
優點： Friendly onboard crew
缺點： Boarding and Departure was delayed without explanation. But not a big deal.
優點： Friendly crew
優點： Lots of space
缺點： Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
優點： The crew was really nice
缺點： If we took the flight. It never happened
缺點： Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
優點： Awesome airlines. Everything was very comfortable
缺點： I was very pleased with their services
優點： Very nice flight and helpful agents
缺點： Free drinks? No they didnt have them but that would've been nice
優點： What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!
缺點： Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled
優點： Friendly crew, efficient.
缺點： Check in with partner airline was super glitchy
優點： First class was super comfortable!
缺點： If there was eggs with the breakfast
缺點： I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!
優點： Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.
缺點： Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.
缺點： Less uncourteous flyers
優點： The crew was kind and friendly
缺點： Cushions could have been better. Butt got sore
缺點： Security screening in Maui was horrendous
優點： Crew was amazing!
缺點： Getting through the ag inspection followed by security was a bear!!!
缺點： I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
優點： very friendly and helpful
優點： Friendly staff and excellent service
優點： The crew was ok the seats were not comfortable at all
優點： Crew was amazing
缺點： Seats were very uncomfortable for a long flight
優點： Yes seat is comfortable
缺點： The Food
缺點： Seats too close together, barely recline, have to use own device to watch a very limited selection of programs
缺點： Waive change fees
優點： New airplane. Ability to use my own device to view entertainment.
缺點： No vegetarian hot food options.
優點： Crew was helpful and super friendly.
缺點： Breakfast sandwich needs to be better, not everyone likes pepper cheese.
優點： The crew was courteous
缺點： Everything else, from the broken Monitor, to the awful food everything else was terrible
優點： The temperature was comfortable. I liked the movies provided.
缺點： I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!
優點： Great compared to other airlines food needs work
缺點： The food is disgusting
優點： I liked how welcoming the environment was. I also liked the wide variety of entertainment.
缺點： I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement.
優點： The flight, seats and crew was nice.
缺點： The boarding did not seem smooth and the food is not very good unless you buy something.
缺點： inflight wifi should be provided.
優點： The seat was fantastic, the crew were great.
缺點： There was no entertainment for my seat, or the seat next to mine.
優點： crew was nice, but did not come around enough to pick up trash.
缺點： entertainment system didn't work, food was mediocre
優點： Crew was amazing, great service
優點： on time, clean, excellent crew.
缺點： Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware.
缺點： The food was ok
優點： I like the ability to have an upgraded seat, and also the staff is very kind and warm
缺點： They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable.
缺點： The trip went like clockwork and the flight attendants were very friendly and helpful. It was a very long flight but we got 2 meals and all non-alcoholic drinks at no extra cost which was nice.
優點： The seats were suprisingly comfortable for economy class and I am over 6 feet tall
優點： Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF.
缺點： Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent.
優點： Most everything!
缺點： Cabin was very cold!
優點： Reasonably priced
缺點： More cushioned seats
優點： Very polite and friendly crew.
優點： Always a good ride.
缺點： Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor
優點： The entertainment was nice. No need to download app.
缺點： The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.
缺點： Super helpful because I was in a wheelchair
優點： Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.
優點： First class seats are great and so is the service
缺點： Food was horrible. Salmon appetizer was inedible and entree was weird. Definitely not a first class meal
優點： Great crew even for such a short flight.