Need to use more modern aircraft for long trips 優點： Staff were friendly 缺點： aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies.
優點： The food and hospitability缺點： Entertainment options were few and outdated
Amazing, Upbeat Staff!優點： The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!
Gate Change led to 30 minute delay.優點： Nothing really.缺點： There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay.
Unpleasant surprise優點： Some staff were pretty rude and it was on both flights, which was surprising.
缺點： Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else.
The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before.
Another smooth long haul with Hawaiian優點： Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant.
I also appreciate that they make an effort to be eco-friendlier.缺點： I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight.
優點： The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!缺點： The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too.
優點： Had a wonderful flight缺點： The flight and the crew members
缺點： Short delay waiting for one passenger
Hawaiian Airlines Flight Review優點： Staff were thoughtful and attentive at all times缺點： Nil
Hawaiian Airlines Flight Review優點： Staff were thoughtful and attentive at all times. Especially with the number of small children and young families on board I found the crew to be extremely accomodating to the young families and others surrounding gusts needs 缺點： Couldn't find a negative. A great and pleasant experience