最新評價
- 全部評價
- 好評
- 中立
- 負評
-
10.0
優點： very helpful staff!
評價由
提供
-
6.8
優點： The car was good
缺點： Customer service
評價由提供
-
8.4
優點： Rental counter is very conveniently located in the airport. Completing the rental agreement was also super efficient and I was checked in pretty quickly. Super easy to go grab the car and leave the airport once the rental agreement had been completed.
缺點： No one came out with me to check the car and look for any damage. I did this myself before leaving the lot
評價由提供
-
2.0
優點： Everything but the price.
缺點： Charged me over $100. more than I was quoted from kayak.
評價由提供
-
10.0
優點： Choice of car and price
評價由提供
-
6.0
Upgrade scam
優點： Fast check-in and drop off was easy
缺點： The agent who checked us in said if we didn't up grade for an additional $5.00 a day, we would get a small sub-compact car. We needed to pay more for a bigger car, a Kia--something similar to a Chevy Malibu. When I looked at our reservation, I had reserved an intermediate car, so we should not have had to pay for the upgrade. I am going to call to see if we can get that amount refunded. Car did not have a USB outlet for our phone.
評價由提供
-
10.0
優點： Nice staff and quick drop off for a small operation.
評價由提供
-
10.0
Easy process - very pleased
優點： NO HASSLES! They made it very easy and staff was friendly with lots of smiles.
評價由提供
-
5.6
優點： The car was nice.
缺點： They said they had to do a credit check on me and that they required my social security number.
評價由提供
-
2.4
優點： Hardly anything.
缺點： Return areas are poorly marked. "Avis" and "Budget" share the same spots but that is not at all discernible from a distance because the Avis lettering is big and bright red, the Budget lettering on the same parking signs are much smaller than the large Avis lettering and a light blue with little contrast. Spent several minutes looking for a separate "Budget" area then finally decided to call the desk and ask where I was supposed to park. The phone rang on for many minutes with no answer. Finally I walked in and found 3 people at the desk doing nothing and asked why no one answered the phone. There were no other customers at the desk. Excuses were first there 'was no phone call" then I dialed the number while there and it rang in the "back room". I could hear it. The excuse turned to "we don't always hear it". Why does the phone ring in the "back room", I asked? Of the 2 males (there was one female who conducted herself properly), one at the desk said something to the effect of "who cares" and became surly and unprofessional. The Budget desk at the Melbourne airport became an unbelievably bad experience. Person should be fired.
評價由提供
-
5.2
優點： Easy return - close to the airport.
缺點： At Melbourne Airport, they charged my card despite me asking to pay in cash and then argued with me when I asked to reverse the charge saying it would just be easier to leave it on the card. I was late for a flight so just stopped arguing about it and left the charge on my card.
評價由提供
-
8.0
優點： Value and helpful staff at Melbourne Airport pick up
缺點： The radio on the car didn't work - kept turning itself off. No one at Orlando drop off to tell them about the problem - they just scanned the barcode, handed me the receipt and walked away.
評價由提供
-
6.8
優點： The car was good
缺點： Customer service
評價由提供
-
8.4
優點： Rental counter is very conveniently located in the airport. Completing the rental agreement was also super efficient and I was checked in pretty quickly. Super easy to go grab the car and leave the airport once the rental agreement had been completed.
缺點： No one came out with me to check the car and look for any damage. I did this myself before leaving the lot
評價由提供
-
8.0
優點： Value and helpful staff at Melbourne Airport pick up
缺點： The radio on the car didn't work - kept turning itself off. No one at Orlando drop off to tell them about the problem - they just scanned the barcode, handed me the receipt and walked away.
評價由提供
-
2.0
優點： Everything but the price.
缺點： Charged me over $100. more than I was quoted from kayak.
評價由提供
-
6.0
Upgrade scam
優點： Fast check-in and drop off was easy
缺點： The agent who checked us in said if we didn't up grade for an additional $5.00 a day, we would get a small sub-compact car. We needed to pay more for a bigger car, a Kia--something similar to a Chevy Malibu. When I looked at our reservation, I had reserved an intermediate car, so we should not have had to pay for the upgrade. I am going to call to see if we can get that amount refunded. Car did not have a USB outlet for our phone.
評價由提供
-
5.6
優點： The car was nice.
缺點： They said they had to do a credit check on me and that they required my social security number.
評價由提供
-
2.4
優點： Hardly anything.
缺點： Return areas are poorly marked. "Avis" and "Budget" share the same spots but that is not at all discernible from a distance because the Avis lettering is big and bright red, the Budget lettering on the same parking signs are much smaller than the large Avis lettering and a light blue with little contrast. Spent several minutes looking for a separate "Budget" area then finally decided to call the desk and ask where I was supposed to park. The phone rang on for many minutes with no answer. Finally I walked in and found 3 people at the desk doing nothing and asked why no one answered the phone. There were no other customers at the desk. Excuses were first there 'was no phone call" then I dialed the number while there and it rang in the "back room". I could hear it. The excuse turned to "we don't always hear it". Why does the phone ring in the "back room", I asked? Of the 2 males (there was one female who conducted herself properly), one at the desk said something to the effect of "who cares" and became surly and unprofessional. The Budget desk at the Melbourne airport became an unbelievably bad experience. Person should be fired.
評價由提供
-
5.2
優點： Easy return - close to the airport.
缺點： At Melbourne Airport, they charged my card despite me asking to pay in cash and then argued with me when I asked to reverse the charge saying it would just be easier to leave it on the card. I was late for a flight so just stopped arguing about it and left the charge on my card.
評價由提供
