Close to everything- the water front - trams/ buses really easy. Good location and decent breakfast.
Taps in the bathroom had wrong handles on them. Hot had cold tap and cold had hot- could be dangerous.
Location was great. Hotel reasonably clean. Just what you need if you plan to stay in hotel for sleeping only.
Guest needs to request the room to be cleaned the night before otherwise room won't be cleaned automatically. We found out after the second night.
Generally tidy. Location close to city and airport bus station.
No sandals provided, even paper ones. No rail hanger for towels in wash room. No map/directions for emergency evacuations such as fire. Brandband service is little bit expensive. Can hear other rooms easily. Good to have 2 rubbish bins.
The check out
Nearness to rail station good breakfast
Not much....the complimentary chocolates on the pillow maybe?!?!
Walls of the room were really thin, so we could hear other guests walking & talking. Hotel staff were not very helpful. Breakfast was terrible and very basic. Toilets in lobby were disgusting and badly need renovating. Definitely not a 4 star hotel- more like 2
It was close to many areas of interest in Melbourne CBD.
We did not like the fact that the room beside us was being renovated and there was banging from 0800 hrs until 1630hrs. We could not stay in our room during that period. When asked if we could move were told that there were no more rooms. There were no laundry facilities as the lease had run out. Our phone in the room was not working and there were no attempts made to fix that. These comments sound like complaints and are complaints but having spoken to the hotel staff nothing was done to fix these issues. We would not stay at Hotel Sophia again.
closeness to southern cross station and shopping and affordability
room phone didnt work
after being out for the whole day, returning at 4pm to ready to go out that evening, the room had still not been made, even with a sign on the door. windows were very light early in the morning, need curtains.
the room was spotlessly clean
the only problem we found was that there is not enough space to put your clothes and there are no drawers I have never stayed in a hotel where there are no drawers it is ridiculous.
We liked the night guy's responce time to a complaint we made about our noicy neighbour's.
2 out of 3 night's we had very very noicy people next door to us, They came back after midnight drunk. We think use should keep an eye on people like that because we were woken up both night's & that ruined the hotel for us...
It was within walking distance to the casino,could catch trams nearby
would have liked more variiety with breakfast ie, fruit sausages
A stay at Hotel Sophia places you in the heart of Melbourne, within a 10-minute walk of Melbourne Central and SEA LIFE Melbourne. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room.