堪薩斯城 堪薩斯市國際機場租車

缺點： Waited with a handful of other people for an hour at 1am to get our cars. Reservation system runs on DOS. Dot matrix printer kept jamming. Got charged the wrong rate. Fuel tank wasn't full on pickup. Exit attendant said he noted it. Got charged for fuel service anyway when I brought it back at same

優點： I liked the car and discount provided. The employee who assisted me was helpful and kind. She had a positive attitude.

缺點： I arrived at the rental plaza a bit before 11pm on a Friday night and left around 11:30. There were only two people working at Avis. The two ladies had to work the country and at times go and get the car for customers. When I arrived there were about 8 people in front of me, when I left 40.

缺點： At KCI we counted 8 Avis employees at the facility. Not one of them could come out and help us. Instead we had to stand and watch them bullshit with each other@%!

優點： Nothing

缺點： I stood in line for 5 minutes while there were 3 reps at the front (one helping a customer). The reps saw me walking up and standing there. Not one rep acknowledged me or even said "hi, we'll be with you in a moment" & I was the ONLY one in line only to be informed I wasn't able to rent a car, even though I already had one reserved! You're customer service sucks! Never will I ever reserve a car, not even in a time of despArate need.

Quoted 2x what I reserved for pricing online

優點： Car was fine

缺點： Customer experience was awful. I presented my reservation upon arrival and was told the charges would be two times what I had reserved. I was told there was nothing that could be done, the representative "does not work with any reservations". This was unbelievable. I refused to pay the higher price and he offered me $10 cheaper. I still refused and he then took off another $10. I still refused and eventually he gave me the price I had reserved online, but it took over 30 minutes and he was NOT helpful with the process at all, very pushy and telling me no one could help me.