came to the hotel, they couldn´t find my reservation. hotel fully booked. no alternative offered. had to look immediately for another hotel in the area. didn´t make it to my first meeting. had to reschedule for the next day had to re-schedule my flight. COMPLETE DISASTRE!
Cancelled my reservation, claimed CC was stolen
Location is good, and breakfast is okay.
Staff is absolutely terrible, and lack the aptitude required to work in the hospitality industry. My reservation was cancelled, they claimed my CC was stolen (even though it's in my name and my passport matches it). After they realized their mistake, the manager hesitantly apologized and told me I can just rebook it in cash for a 10 percent off (which actually isn't a deal at all, considering the price is still higher than online). Worst part of all this?? The lady working in front WASN'T PAYING ATTENTION to this entire interaction between me and the manager, and so she denied me the discount and told me to book at full price (like 1.5 times the online price).
The staff was very friendly and helpful
Rooms were a little bit tired but clean and working well
Hotel was convient, clean and very professional
Convenient to downtown venues
We have ordered and have paid for double room, but the hotel has placed us (2 persons) in the single room with small bed, only one blanket and one towel and without Hairdryer . The hotel RUS before room survey preliminary took from us money for a double room. But has lodged us together in a single room the small area with an one-and-a-half bed (only 135 centimeter in width). In room all bath accessories and other has been prepared only on 1 person: 1 one small blanket, 1 complete set of towels, 1 shampoo, 1 glass and etc. Room was small, demands face lifting. A bathroom was very small. From windows strongly blows. In windows the old jarred on wooden frames, latches work badly. The conditioner was, it and escaped from a cold since the battery almost didn't heat.
The staff which working at hotel reception are very friendly.
The service at second floor night bar a restaurant is very poor.They give menu card ,when you choose and order it takes very longtime to bring it on your table or they forget it and dont bring.So try to not order food in night bar in any case it is very difficult to it.
good place to stay during a business trip, location
Formidable professionalism of staff - including currency exchange. Secure feeling.
Almost everything, could be a little bit more TV channels (Discovery and so on..)
Staff did not seem to smile, it costs nothing to smile
Relaxed atmosphere and secure rooms. Staff seems well trained.Being close to the centre is convenient for exploring the city.
size a bit too small for a businessroom (I upgraded from superior to business)
With a stay at Premier Hotel Rus, you'll be centrally located in Kyiv, within a 15-minute drive of Independence Square and Brodsky Synagogue. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kyiv? This hotel has 17222 square feet (1600 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.