Great amenities for families! Loved both pools, Pitt putt golf, lake activities, bingo, etc.
Cockroaches in both kitchen areas of my unit. Cockroaches persisted even after notifying the front desk and they did a “deep clean” of the unit.
Not a Fan
Very thin walls. Very noisy, and crowded. The place really needs to be updated. The bed was very close to the wall. No premium channels on the state of the art 720p plasma TV that couldn't be tilted or adjusted in any way and $200 deposit for incidentals? Really? I will not be coming back ever.
Location is excellent
Dated. Small double beds, tiny refrigerator, no ice available nearby
Not a good experience
It was relatively close to the parks and didn't cost a ton.
The first thing the staff did was try to get us to visit a time share meal. They acted very annoyed and dismissive when we declined. Our room was fine until we realized our toilet was leaking probably due to a faulty sealing at the base. The staff came the next day to fix it but left all the defiled and dirty towels used to clean and contain the issue in our room as a present for us. When the staff was notified of the remaining filthy towels they were unresponsive. Would not recommend the place.
They have Karaoke four nights per week. My building was probably 1/4 mile from the event. I could hear every singer while laying in bed even though I had ear plugs in. It lasts until midnight. If this would bother you stay away. I saw one review that said the place was quiet. It is on nights without karaoke.
The pool activities and the Karaoke were the most fun for our family to enjoy together. The facilities were clean, and the staff were courteous.
This was my second stay and I rated it as okay. After a long drive into town my room wasn't ready. My family and I had to sit around for over an hour and wait for our room to be available. We went to a presentation for a timeshare and the saleswoman was pushy, rude, and argumentative. We were locked out of our room at one point in our stay. And last but not least, I called for towels at 7 am, and they didn't come until 10. Super slow service. My first experience was great, the second one, not so good.
manager with no respect
the rooms where nice size. location is central to all events.
the elevator broke at 430 am and buzzed for 2 hrs out side my bedroom very loud. took staff foever to stop the noise. rooms are not sound proof you here everything. people waiting for elevator talking to the door opening and closing. I had a very poor nights sleep. Then the resort asked if we would be willing to tour facility and buy in to time share, out guide was very nice but the manager of time share division was very rude to us and cocky. I was interested in buying in to this resort till my run in with the manager. He was so rude.
Everything was amazing. . The king suites are definitely the way to go.. the whirlpool tub was everything! Be sure to book the exact amount of days you want though. I tried to book an extra day but was told id have to move to another building because someone was checking in behind us. So we just checked out as scheduled. . But other than that.. wonderful. .
$10 a day resort fee & not enough parking
There were two beautiful pools.My kids loved them.
Paying extra to use certain things at the resort,tennis courts and jet skis
We enjoyed the beautiful grounds. Our room was exceptionally designed. Columns around the jacuzzi beautiful bedding, comfortable living room. Large rooms. Excellent place.
was pleased with everything.
I loved everything about the hotel and the stay.
There is nothing that I did not like about my stay at star island resort.
Great place to stay with a family. We had a 3 room suite - was perfect with 2 kids and newborn. Pools and activities were great for kids. Would definately stay here again!
I didn't like the fact that you had to pay to have maid service. Would have been nice if housekeeping came by once during our stay to change our towels.
The resort was very clean. the rooms were excellant for adults and kids. the pool area is very nice. a great stay for the price, will stay there again.
We thought our stay for one night was excellent - clean room with privacy
The $100.00 hold on the credit card
Liked the Room and the environment. Liked the daily entertainment. Loved the photographer on site. Loved the Spa treatment on site.
If you wanted more towels you had to pay for it. Charging for local calls. Not having an onsite resterant. Did not like that with the couples spa treatment that they seperate the jacuzzi enjoyment for males and females but don't have a co-ed jacuzzi that couples can enjoy together.
every thing almost were good and the stuff were profisionals .check inn and chick out so easy and fast .
mosquitos and bugs
The space, comfort, great facilities,the cleanliness of the rooms, excelent location near of everything. I prefer and recomend 100% to the stay at Star Island over Gaylord Hotel.
I would change the pillows; all other places usually have feather down pillows. The other thing that I would change is the way the staff approaches the customer regarding the Time Share conference or presentation; in my personal experience, I was not inform that it was for a Time Share nor the time that it would take to complete the same, I have a spine ilness condition and I was schedule for Friday July 10th, I was already beginning to feel sick during the night and on that morning I had high fever, chills and pain on my back and neck. The lady that called me from the front lobby was very nice and had great customer skills but fail to inform how long it really takes to finish this conference, by the time that we started the first part the video; the counselor notice that I was not feeling good, she told us that it was going to take even more extra time, approximately 1 1/2 hour or more to go over every details. I explain to her my spine condition and that I was sorry but I couldn't stay for so long, when my pain starts I cannot sit,stand or walk for long periods, I need to lay down and rest. It looks like she didn't beleive or understand my spine ilness, because she keept on saying that she just came from one week of absent because she caught something from another customer and she didn't want to get sick again and loose another week of work; I explain that it was not a contagious disease or virus, but she just took our paper to the front desk and told the lady at the front desk that she was not able to proceed because I was sick, there was NO... "Thank you, for coming in" or "Hope you feel better, good bye" even worst NO ride back to the lobby were I was pick-up or at least to the building were I was staying at, she didn't have any considerations,she should know that with spine problems it affects more walking.
the friendly staff and the relaxed atmosephere,closeness to other emtertainment
Located in Kissimmee, Star Island Resort and Club is on a lake, within a 15-minute drive of Falcon's Fire Golf Club and Orlando Vineland Premium Outlets. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.