The pillows were too large and bulky. My wife and I woke up with sore necks for our very early flight out of Kelowna. Some thinner pillows would have been great.
They did upgrade us to a suite upon arrival and the bed was comfortable.
The bathroom had baseboards falling apart from water damage and everything was dusty. As well as the staff were not ultimately super polite.
The front desk services were excellent. Very helpful reception
The location was great and the staff were professional.
The rooms were not sound proof at all. The sound we experienced from the elevator on the top floor was problematic. If the air conditioner was not turned on we could hear people sneezing and doors slamming. The size of the TV left a lot to be desired. Holiday Inn would be a better choice next time.
Comfortable beds and big TV.
Bathroom somewhat dirty and a shower designed for midgets.
Most staff very kind and courteous. Closeness of hotel to shopping/restaurants. Smoking rooms as people with me did smoke.
Room really did not feel clean. It must have been newly painted but poorly done so. Paint flecks on places they should not have been. Papers found behind bed side table.
All amenities, friendly and efficient staff at the front desk and at the restaurant(chop), excellent location, very clean and nice design throughout the entire facilities!
The beds were excellent, the drapes screened out the light and it was quiet. The room was clean and while we didn't use it the microwave would have been a plus had we needed it. Appreciated lots of towels.We were grateful that our room was changed to a groundfloor as we are seniors and don;t do stairs well. Thanks.
would have enjoyed more of a selection of herbal teas since we don't drink tea or coffee.
The check-in staff were exellent
Noisy hallway until 3:30 am, walls seemed to be paper thin as sounds were loud and irritating.
The hotel was overbooked and had trouble finding me a room when I arrived.
Great bed, nice facility, quiet.
Elevators were very slow
With a stay at Sandman Hotel & Suites Kelowna, you'll be centrally located in Kelowna, within a 10-minute drive of Kelowna General Hospital and Prospera Place. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.