Pet fee ripoff
The room was nice enough and the breakfast was good.
I was charged a $75 pet fee for a single night stay. Doubled the price of the room! Total ripoff!
The rooms were clean and comfortable, but they need some updating.
I left my phone charger at the room, but I called the hotel and asked them to hold it for me until I came back from my trip. When went back to retrieve it no one knew of the request and of course I never recovered the item.
The rooms where great, very roomy
We call a couple of times for the toilet wasn't working well and the phone didn't worked for two days. They also should leave an extra tissue box just in case we run out of it so we don't have to bother housekeeping. Specially when the phone is not working.
Roaches and a Hot Room
Location was good, They are pet friendly.
Room had a roach problem. Toilet was not bolted down good. AC did not work well. Wall were very thin could hear everything in the room above. There were many young men loitering around at midnight did not give you a safe feeling.
When you stay at Chase Suite Hotel El Paso in El Paso, you'll be in the business district, a 3-minute drive from Cielo Vista Mall and 8 minutes from Fort Bliss. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in El Paso? This hotel has 1840 square feet (171 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).