The local crown out front that pick pocketed me my last stay. You need security out front.
Staff handled challenging situation with grace
When I was checking in it was midnight. There was a young woman beside me who was 1/2 dressed and obviously very intoxicated. She had lost her phone... was a mess. She was insisting her boyfriend was in the hotel and she needed a key. The staff couldn't find his name on their register (very likely she was at the wrong hotel!!) but they gave her an old shift from lost and found and were unfailingly polite and kind even though she was rude and crying and screaming. And apologized like crazy to me when they sent her on her way... but not their fault at all! Great when staff are nice to me when I am polite - amazing to watch them be patient and sweet to someone who was awful!!
Not Same Quality as Sutton Place in Vancouver
See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed.
I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.
The Sutton Place Hotel Edmonton, situated in the heart of downtown and immediately adjacent to the brand new ICE District, combines the perfect location, convenience, and modern renovated guest rooms all into one. Connected by an indoor pedway to Edmonton City Centre Mall, major office towers, 400 stores, and the Light Rail Transit (LRT), the hotel is an easy 10-minute walk to Rogers Place, the new home of the Edmonton Oilers, Shaw Conference Centre, Sir Winston Churchill Square, Citadel Theatre, Edmonton Art Gallery of Alberta, and Winspear Centre for the Performing Arts.Joining offices, condos, a public plaza, sports, entertainment, and shopping all into one location, the state-of-the-art ICE District is one of North Americas most vibrant urban centres.The 313 newly renovated guest rooms range in size from spacious contemporary accommodations to the luxurious two-storey Royal Suite and the premium corporate floors. From the comfort of the over-stuffed pillow-top beds and fluffy duvets to the custom-made furniture, complimentary wireless high speed Internet, hotel parking options, and indoor swimming pool, you can count on knowledgeable, round-the-clock staff providing you with constant confidence and peace of mind.Our Executive Chef and his expert culinary team are renowned for their creative and award-winning cuisine. Whether you are holding a conference or wedding, you and your guests will enjoy a sensational meal. Choose from a wide selection of menus or allow us to customize a special menu unique to your preferences.The hotel is also home to Chop Steakhouse & Bar, located in the lobby, offering tender cuts of steak, prime rib, fresh seafood, and an expansive wine list, and providing guests breakfast, lunch, dinner, and room service. Plush leather seating, luxurious Italian stone, and warm rich woods come together and create an opulent and relaxing atmosphere all adding up to moments that rise far above the ordinary.
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓的位置在10235 - 101 Street，距離埃德蒙頓市中心0.8公里。 Art Gallery of Alberta是距離蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓最近的地標。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓的入住時間為15:00，退房時間則為12:00。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓有提供免費Wi-Fi。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓沒有提供免費停車。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓沒有提供免費機場接送服務。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓距離埃德蒙頓27公里。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓歡迎住客攜帶寵物入住。
蘇頓皇宮埃德蒙頓酒店 - 艾德蒙頓有附設泳池。