坦帕國際機場租車

優點： Nothing, customer service was poor

缺點： Because the flight was going to be a bit late, they wouldn't hold or guarantee a car for us when we arrived despite having a reservation for weeks. Had no other option to ensure we had a car upon arrival. Either they didn't want to staff the desk, or their fleet is very small.

優點： This company won't let you rent a car unless you're planning on leaving the day of your return of the car. You have to have a flight number and leave the day you return the car...terrible service

缺點： Rent a car and be able to return it without having to leave the same day you return it. I needed a car for 24 hours only. I was staying in the state of Florida for 2 weeks but only needed a car for 24 hrs. I wasn't allowed to rent the car because I wasn't leaving the state the day I returned it...how stupid is that???

缺點： Thirty five minute wait time to be seen at the counter (no one in line). Car was a Nissan Versa, one class down from what we ssked for. Car had s terrible vibration...it was garbage.

優點： Do not book through anything but Executive directly and make sure to understand their bizarre policies.

缺點： Despite having a reservation, they would not let me take the car because I didn’t pick it up on the precise day that my flight landed. In other words, you can only rent a car from them if you are flying, AND you pick up and drop off the car on the exact dates of your flight. Anyone who wants to rent a car for any other time frames is out of luck even though you might have reserved it already and they never asked you for your flight information ahead of time. Luckily, there are about 10 other rental companies at the airport.

優點： Very nice people on staff. Checking back in at the end of my trip was easy.

缺點： The first car assigned to me had a check tire pressure warning light on. Manager pushed back when I requested another car. The second car looked great but their computer system couldn't assign it to me, and they spent about 20 minutes trying to reset it but couldn't resolve the issue. Finally I was upgraded to a third car. This car also had a warning light on, but it was related to the cruise control system and at this point I was very late, so I just didn't use cruise control.

優點： Nothing about this experience was good. Our flight was delayed in departing from our home but we landed less than an hour after we were scheduled to in Tampa. when we landed, I had a voicemail on my phone from the company asking to confirm that we still wanted the vehicle. I immediately called them back and was told that our reservation was canceled because we missed our 1 hour pick-up window. So to recap, they called to confirm my rental reservation while I was mid-flight with no way to respond and they canceled our reservation when i didn't get back to them immediately. They also informed us that they did not have any other vehicles available. It was a busy holiday week and no other rental facilities had vehicles for customers who didn't already have reservations. We were left stranded in Tampa, unable to get to our final destination. The rental facility was unwilling to compensate us or work with us in any way, and they were fairly unapologetic about it. Needless to say, this was the worst car rental/customer service I have ever experienced.

缺點： If they hadn't cancelled our reservation and left us stranded in Tampa.