I liked our ocean view room and the pool! Also the great access to the beach and the sixties room!
I did not like the way most of the staff treated us. I feel like they looked at us and since we are young I assume they expected they wouldn't be receiving a tip from us and their lack of friendliness and professionalism totally proved us right. I was disappointed because you go to an all inclusive to relax and be treated with respect and I did not get that here. Safe to say next time I travel to Cancun I will be staying elsewhere.
Fun and Sun in Cancun
We really enjoyed relaxing in the pool and walking on the beautiful white sand beach. The ocean water was warm and inviting. At the resort the staff were very friendly and provided great service. The food was fine and offered enough variety for us. We would come back.
Our room did not have a refrigerator which was disappointing.
The staff are so friendly, the location and hotel are grand also.
Bit good if there were a few more activities.
Food was not bad, bartenders were quite nice
Seemed like a much older crowd than I expected, average was probably upper 50s. Always seemed out of things.
The staff was very professional but very friendly at the same time. The staff is what sets this place apart in my opinion.
the breakfast sausage so I had to choose from all of the other options
There are better resorts.
Entertainment Staff is lively and work hard. Few restaurants have decent food.
Everything was old. There was rust on anything metal. Room Floors were old needed to be replaced or at least polished. Buffet food for breakfast lunch and dinner were small selections and tasted horrible. There were tip jars everywhere. Litterally during breakfast I was expected to tip 5 places. Toilet flush was very weak. Did not use Closet because it was disgusting old dirty and smelled awful. I can continue but i wont. Would not recommend it.
Great smaller resort
Because the resort is smaller than some of the larger resorts, the staff is able to give excellent service. They even remember what you like to eat & drink by the 2nd. Day. My fourth stay at this resort.
Needs better island or tropical music @ pool bar. The music they play is country or American 80's top 20. Does not go with the scenery.
The hotel was great, even though it is not a luxury hotel, the facilities are very nice and extremely clean. The food was amazing at the buffet restaurant as well as their nicest restaurant ShangriLa. The food options were endless and the staff was top notch, always there to serve you and help you with whatever you need. The beach is perfect and they have all sorts of activities from beach soccer, volleyball, etc. For the value I would definitely come back!
The Wi-FI doesn't work. Don't bother buying it.
laid back and many people like us
I did not like YOUR service! I booked this in December of 2009 and the week of the trip myou had still not made the rerservation with the hotel. It is a good thing they had rooms availabkle or we would have had a problem
Why no mexican wine in the Restaurent ???
We enjoyed it! I would definitely come back. Excellent staff ( waiters !), very good restaurants ( Piers 12 !), good choice of alcohol, many activities organised.Also nice treatment in the SPA. Well located rooms with balconies ( sea view! - worth of paying a little extra). Also nice shops in the lobby . All inclusive for adults is really a very good option to have a good rest.
Water in the swimming pool was too cool ( when outside weather was windy and cloudy). There was occasionally noise from the downstairs lobby bar ( upper than 3 rd floor are better)- but it did not really disturb us.
I loved the personal attention from the staff. The staff truly makes this resort a remarkable experience.
Staying at the resort was really a very nice get away for me and my boyfriend. I keep trying how to describe the hotel and all I can come up with is that it is big and small at the same time! there was a wide variety of things to do at this resort from mini golf, to going to any of the 7 places to eat ( including room service 24-7) yet it was a cozy hotel and even other guest had become familiar with each other. Everyone was relaxing and having a good time in a nice atmoshphere. I loved the rooms , they were very nice and clean. Check in was very stress free and pain free and every associate had a smile on thier face. Jose at the pool bar was absoluty amazing, you can tell he really loves his job and the people he meets there!
when you order room service housekeeping should take dirty dishes when cleaning a room. The beds were very hard... maybe time for an update. The rooms were very hot even with the AC cranked, next time we stay at the hotel we are going to face the ocean for the breeze. everything else was fantastic about the hotel.
Great bar tenders. Smaller crowd. Adults only. Sweet views, beach, & pool. Very nice rooms.
Front desk staff was a little cold and not too eager to help me when I needed it. Dress code at restaurant that they were not consistent on (except with me and a few other guests I met.) It's Cancun! Who wants to have to wear pants?!
"Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of Ballenas Beach and Aquaworld. Cancun Interactive Aquarium and La Isla Shopping Mall are also within 2 mi (3 km). "