If they had early check in, it would be perfect! Also restaurant says the credit card machine is always broken. So...it is cash only.
Extremely rude receptionist upon check in made my
Facility and grounds area, beach access from pool area just like every other hotel, clean room with a beautiful balcony overlooking the beach and pool area of the hotel
Extremely rude girl at check in (Natalia) Our reservation was for a King Size, Non smoking When we got up to our room my wife and I were put into a double bed lockout with another couple who shared balconies with us whose room was a King bed obviously. We called the front desk three times until someone decided to finally pick up the phone only to be placed on hold for 20 minutes so we headed down to see the receptionist personally and asked her to see if she has a King bed available and the answer was no. Reason was, that we booked through a third party rather than with the hotel directly and also there was no availability for the room type. I then asked if we could have 2 shampoo bottles and she refused, claiming that what's in the room is all you get until the next day when the keepers reload you as they re-do your room. Total joke... In the morning my wife went down to check out and to also complain about the poor service and evidently, the two guys (Carlos and Fransisco) who were working the morning shift weren't surprised as they were already aware of their coworkers poor customer service, they checked their availability and showed plenty of King rooms available and sincerely apologized on her behalf. We then went on to have breakfast at their restaurant / bar out by the pool area, breakfast looked so delicious and the view was simply beautiful until they brought out my wife's molded bagel. This was by far the worst stay at any hotel we've ever visited. Thanks for ruining our day and morning.
The beach and pool access were great. Staff very helpful. Rooms were nicer than expected. Balcony with a great view.
It's a little far from the rest of the hotels. The water pressure in the shower wasn't great.
Good, cheap hotel on the beach along the main strip. Seems to be a hotel mixed in with condos.
The restaurant/bar left something to be desired. They didn't have half of what was on the menu at any given time and forgot our orders a couple times. The air conditioner didn't work, and another person staying there at the time said their toilet wasn't working.
With a stay at Bsea Cancun Plaza Hotel in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. Featured amenities include a business center, express check-out, and luggage storage. Free self parking is available onsite.