塔爾薩東南十字街口村莊費爾菲爾德套房酒店 - 土爾沙 Fairfield Inn & Suites Tulsa Southeast/Crossroads Village

even though we had confirmation, we couldnt stay due to full hotel

Nothing

We booked this hotel because we my husband, 3 year old daughter, and I needed a place to stay since we were driving a 17 hour trip. Booked it online and got a confirmation number and everything. By the time we get there it was around 1130 pm. I go inside to check in, and they front desk agent says that the hotel is full & that We can not stay there. I asked why didn’t anyone contact me directly, 6 hours ago when I booked the hotel? No response. It took me and my family atleast an hour and a half to find a decent hotel that wasn’t fully booked. My daughter was crying and we were exhausted. It was a horrible experience.

Housekeeping needs some attention

Breakfast area was very clean and the workers were very nice.

No coffee the first night and only enough for 1 person the next night. There were 4 adults staying in the room. Also you can't get coffee any other time than at breakfast. I have always had coffee at any other hotel I have stayed at.