The location is great. Nice lobby. Generally helpful staff. Clean and new-ish. Had a safe in the room. Great view from the room. Close to several sights, and close to main train station & metro. You can easily get to the airport by train or metro from the hotel.
I have stayed at this same hotel several times, but it seems, that they have divided the regular room into two, it was really small for 2 persons. Extremely small room for this price. We were offered an upgrade at arrival, to a normal room for more than 200 DKK extra per night. Breakfast used to be simply amazing, but this time the scrambled eggs were under-cooked, once they had 4 kinds of herring, now they only offered one kind, they used to serve salmon, but not any longer. If you stayed till the end of breakfast time, we were kindly asked to move to the reception area with our coffee. No coffee or tea facilities in the room. No refrigerator in the room. Barely place to unpack, especially not for 2 persons. Only one chair at the table in the room. We had to leave for our flight at 6.30 am, when they started to serve breakfast, so we asked not to pay for breakfast that morning. Not possible. We could get a small box with food. When told that it contained cheese and meat, which I don't eat, I was offered a vegetarian version, which I chose. In the box that I got was: Cheese, meat and yogurt. When I remarked on this, I was told that it did not state on the note, that I had asked for a vegetarian version (it was the reception who had filled out the form, after I had told them what I could and could not eat...) As for parking space - 8 spots for the whole hotel, and outside the hotel it costs from 210 DKK and up pr night, depending upon where you park. Better to use public transportation, if you don't need to go far.
We were told that if we waited from noon till three we could get a room with a better view (from a higher floor). We got a room on the 10th floor--view was very good. The room was by far the smallest we had in Helsinki, Ivako, Bergen & Oslo. For two there was only one chair. It seemed to be a single which was turned into a double.
Excellent view of the city from 18th floor. Very convenient location near the railway station. Use of sauna.
Pillows were rather small and only two for two people, would have preferred four of them.
the hotel staff was very friendly and very helpful. the breakfast is wonderfully expanded
the hotel wasn't really cheap, we payed about 240 € for a double room for 2 nights ... just so you know ...
Very convenient, staff were veyr helpful, room a very good size for scandinavia, free wi-fi and printing service
the restuarant is not really equal to the hotel
The 17th floor needs a refurb and there was a draft through my window.
Close to all or many activities
The price for the 2nd. day. 700,00 kroner more than 1st. day
The staff in reception were very friendly and helpful. We had lovely views of Copenhagen and the hotel was within walking distance to the centre. The bed was very comfortable.
We arrived at 4pm in the afternoon, and the room was not ready available for us! We had to wait while the housekeeping staff to the room. However there was mould in the bathroom and the shower fittings where old and lower grade. The staff uniforms in the Breakfast room where old and ill fitting. We had problems with the parking ticket not working.
Room. Breakfast facilities.
The Room was a bit warm
It could have been an much better hotel if they fixed their service and attitude on the staff.
Poor service not close to four star rating according to me. I've visited one star hotels with better service, seriously.
Stay centrally in a hotel with impressive views of the Lakes and Copenhagen skyline. An exceptional conference hotel – also with an underground car park.