哈德斯菲爾德飯店

優點: Location and breakfast

缺點: Speace a bit tight around the bed and TV remote not working 100%

優點: *Food *Accommodation *Customer service

缺點: Speaking to a trainee who didn't know how to add breakfast onto the bill for the next day. I went to reception and told to wait while the phone was answered. Been continually asked had I signed for the bill (I was walking through restaurant then stopped while they double checked even though I had already signed and presented my key) That was the only thing that needs improvement - sort out your customers first and get the payment solutions for charging to the room correctly. More staff training needed - as they have excellent staff that are outstanding but it's the procedures that they have been given don't work well enough . Customer service was outstanding - just the proceedures need work