舊高爾夫球家酒店 - 哈德斯菲爾德 The Old Golf House Hotel

Short stay to visit with family

Accommodated early arrival (11:00am) from Airport after overnight flight. Friendly, cheerful, and very helpful staff. For us this is the primary thing that defines the hotel as a place we'll return to when in the area. Located close to M62. Excellent green space in hotel grounds.

Accommodations fairly dated but kept well maintained and clean. Quite a bit of ongoing renovation in the common areas while we were there. Staff were taking special care to ensure guest safety and minimize any inconvenience. One of the outer pair of doors on the main entrance had a faulty closing mechanism and people entering and leaving were not closing it manually. Made for a chilly experience getting in and out (January in Yorkshire).

Excellent

*Food *Accommodation *Customer service

Speaking to a trainee who didn't know how to add breakfast onto the bill for the next day. I went to reception and told to wait while the phone was answered. Been continually asked had I signed for the bill (I was walking through restaurant then stopped while they double checked even though I had already signed and presented my key) That was the only thing that needs improvement - sort out your customers first and get the payment solutions for charging to the room correctly. More staff training needed - as they have excellent staff that are outstanding but it's the procedures that they have been given don't work well enough . Customer service was outstanding - just the proceedures need work

nice bar; pleasant staff; pleasant rooms; nice food

lumpy pillow

we were made very welcom as soon as we entered the place

the freindly service and wonderfull staff