優點: Excellent hotel overall. Fantastic staff in the executive lounge, world class.
缺點: Breakfast at Makan was chaotic and poorly managed. Food is good but the restaurant is completely overwhelmed for hours with poor staffing levels. Needs serious urgent attention.
優點: Location was good and hotel breakfast was great as were the staff, very pleasant welcoming and very helpful. On that basis I would definitely stay there again.
缺點: The room I had felt cold in its decoration and overlooked a train line which was noisy but infrequent. The shower took forever to heat up and I used it at max temperature and it wasn't that hot. But it was comfortable & clean, so ideal for just a night.
優點: The location was absolutely the best, if you can work with the mad traffic that is.
缺點: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face.
- The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.
優點: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!
優點: The lobby and rooms were lovely. The F&B was great also.
缺點: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.