Nice hotel, front-desk staff not so great
The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.
The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.
location and looks
The lobby and rooms were lovely. The F&B was great also.
The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.
Nice hotel with horrible front desk staff
Overall nice clean hotel with big room and adequate facilities
The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff
Pullman Kuala Lumpur City Centre Hotel & Residences座落地點距離武吉免登單軌鐵路站只要步行一小段路就到，是旅客遊覽吉隆坡市的便利下榻之地。 也有蒸氣浴、室外游泳池和烤肉/野餐區和絕美的雙子塔景觀。
飯店提供各式各樣豪華設施，例如：禮車服務和Sompotom。 為了能夠讓旅客能夠有個快速又不費力的入住與退房體驗，旅客可以多加利用Pullman Kuala Lumpur City Centre Hotel & Residences的快速入住或退房服務。 也提供了舉辦會議或活動的優質的設施。
Pullman Kuala Lumpur City Centre Hotel & Residences提供許多附設的用餐選擇，包括Tai Zi Heen和Mezzanine Bar & Lounge。 飯店全天侯提供客房用餐服務，而且附近還能夠找到許多餐廳和餐館。
從Pullman Kuala Lumpur City Centre Hotel & Residences可以走到吉隆坡市中心公園、雙子塔和KLCC陽光廣場。 吉隆坡會議中心、吉隆坡館和飛輪海88廣場就在幾步路就能抵達的地方。
吉隆坡市中心鉑爾曼居所酒店的位置在吉隆坡城中城的No. 4 Jalan Conlay，距離吉隆坡市中心3.2公里。 吉隆坡城中城水族館是距離吉隆坡市中心鉑爾曼居所酒店最近的地標。
吉隆坡市中心鉑爾曼居所酒店距離吉隆坡 梳邦機場17.9公里。 吉隆坡市中心鉑爾曼居所酒店距離吉隆坡國際機場45.7公里。