Room was comfortable
I booked a hotel room on 9/28 for a trip I was taking from 10/9 to 10/10. I was sent an email on 10/6 from reservations@res-Marriott.com stating that my reservation # 42601730 had been cancelled. The email did not come from Expedia or Kayak. After receiving the email, I called the reservation phone number listed in the email (1-800-325-3535) and inquired about my cancelled reservation. The woman I spoke with was also confused as to why the reservation would have been cancelled. She made me a new reservation, gave me Sheraton reinstated reservation # of 92195606 and told me the total cost of my room for 10/9-10/10 would be $89.09 plus taxes, making the final bill $104.24. There was confusion when I checked in on 10/9 but I have the front desk the confirmation number I was given by the woman mentors above and he was able to check me in. I checked my credit card statement and there was no credit made on my account after the cancellation 3 days prior to calling. I was charged $129.17 on 9/28. When I checked out on 10/10 the front desk man was trying to rush me out, talked over me when I asked for the rate I was being charged (I thought it should be the $104.24) and kept looking behind me at the next guest while I was trying to get some information. He kept telling me he was unable to give me information on an Expedia reservation, but Sheraton is who cancelled it in the first place. Based on his rude behavior, I will not return to this hotel. I understand I booked through Kayak/Expedia, but because my reservation was cancelled and I received an email from Sheraton (and called their 1-800#) I expected to be able to get some more clarification.
Hotel old, worn. Needs updating
Comfortable room with great beds and fabulous shower. Will definitely stay here again. Steps away from shopping, restaurants and movie theater.
My priority with picking a hotel is cleanliness, and this hotel delivered. It also has a great location, and it feels great to be able to walk to the mall and restaurants after being on the road all day.
That the wifi is not free.
The staff was extremely friendly and helpful. The hotel and room are very clean. The mall is connected to the hotel which is a very convenient bonus. We did order room service and the food was very good.
The exercise equipment is a little outdated and not functioning well. Several of the treadmills' computer panel would not respond. The breakfast was good not great, I would like a few more options but it was good with good fresh fruit, oatmeal, cereals, eggs, etc.
Room was great!!! Quiet and relaxing atmosphere!!! Love that this hotel is close to the Fashion Mall and many great restraunts!!!
Bed and pillows were comfortable.
$10 charge for WiFi. Room had only one serving of coffee.
Discover a modern getaway for business and leisure travelers alike at Sheraton Indianapolis Hotel at Keystone Crossing. This Indianapolis hotel, directly connected to The Fashion Mall at Keystone, is located amid the city's most affluent area just a few miles away from Indianapolis Museum of Art and iconic Indianapolis Motor Speedway. Host streamlined business meetings and social events for 500 guests in our versatile venue space with help from our expert event planners. Refresh in the sparkling waters of our heated pool or get in a workout at our fully equipped fitness center.
針對任何未來入住日期的現有印第安納波利斯喜來登酒店及套房 - 印第安那波里預訂，包含預付房費預訂，旅客均可在入住日期24小時前免費退改，前提是旅客須於2020年6月30日前完成更改或取消。針對即日起至2020年6月30日期間所發生的所有未來入住日期的新印第安納波利斯喜來登酒店及套房 - 印第安那波里預訂，包括預付房費預訂，旅客均可在原定入住日期24小時前免費退改。更多資訊請瀏覽萬豪國際集團新型冠狀病毒（COVID-19）通告。
印第安納波利斯喜來登酒店及套房 - 印第安那波里的位置在Washington Township的8787 Keystone Crossing，距離印第安納波利斯市中心16.9公里。 加勒比海灣的室內水上樂園是距離印第安納波利斯喜來登酒店及套房 - 印第安那波里最近的地標。
印第安納波利斯喜來登酒店及套房 - 印第安那波里的入住時間為15:00，退房時間則為12:00。
印第安納波利斯喜來登酒店及套房 - 印第安那波里沒有提供免費Wi-Fi。
印第安納波利斯喜來登酒店及套房 - 印第安那波里沒有提供免費停車。
印第安納波利斯喜來登酒店及套房 - 印第安那波里沒有提供免費機場接送服務。
印第安納波利斯喜來登酒店及套房 - 印第安那波里距離印第安納波利斯27.5公里。 印第安納波利斯喜來登酒店及套房 - 印第安那波里距離韋恩堡142.2公里。
印第安納波利斯喜來登酒店及套房 - 印第安那波里不可以攜帶寵物入住。
印第安納波利斯喜來登酒店及套房 - 印第安那波里有附設泳池。
印第安納波利斯喜來登酒店及套房 - 印第安那波里已採取以下的措施：