Rude front desk
Worse experience ever the front desk lost our reservations refused to listen to me speak and shouted over me the whole time “your credit card declined cancelled your room reservations you call Expedia “. Expedia called and the hotel lied told them they found reservation then turned around and charged us more then double the price for the room not beach front as requested either. We had no choice because it was late and raining out plus we were with our 5 children. The location is on the beach but only easily accessible if in a beach front cottage. Tons of mosquitoes and the staff was rude. I think this place is scandalous so stay away.
They only care about making a buck off you stay away!
We went to Thailand for my birthday and we choose this hotel because it's very quiet and beautiful. The hotel grounds are well kept, and the staff is very friendly and helpful. One of the house keeping lady's that I forget her name she was very nice and even teach us some very basic Thai words. At the frond desk they all nice but are favored are Sinead i think that her name and Pond they are very professional, helpful, friendly, always going that extra mile. We love this hotel so much and his employees and of course Thailand that we probably going back in April or May of next year but this time we bringing friends because now they all want to go back whit us.
Beach and swimming pool, and the great landscape of the hotel
Furniture is old. Rooms need renovations. Getting in and out the hotel is expensive. To go to the town it will cost around 800 bat to go and return to the hotel. The hotel shuttle is not maintained and it goes to the town only 4 or 5 times in the day.
The rooms and the amenities were amazing. The staff is extremly helpful and friendly. We are already planning to stay there again when we go back. Stayed in a beach front cottage. Next time we want to stay in the pool access rooms where you can step out of your room straight into the pool.
Power went out momentarily a few times one night and the beds are on thr stiff side. Other than that the place is great!
Located in Kamala, Thavorn Beach Village Resort & Spa Phuket is by the ocean, within a 15-minute drive of Patong Beach and Phuket Fantasea. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.