The rooms were very clean and had beautiful bathrooms. The free cookies at check in/check out were a nice touch.
There were no free travel amenities. When I asked guest services for q-tips I was told they "are available for purchase" at the small store in the lobby.
Bad customer service
Upon arrival we find out that are unavailable because they have no more king suites available. They told us that they found one available and we went up to our room. Once we unpacked out things and before we planned to go out for the evening we go to take a shower and we realize that the room is a handicapped room and the shower is extremely uncomfortable. I paid $130 for a nice romantic room to spend the weekend in Raleigh with my girlfriend for our first Valentine's Day. I was extremely dissatisfied with how the situation was handled. I would like a refund on my room due to the fact that the reservation was humbled by Doubletree Hot I would like a refund on my room due to the fact that the reservation was humbled by Doubletree.
The DoubleTree by Hilton Raleigh-Cary hotel offers full service hotel accommodations in suburban Cary, North Carolina, between downtown Raleigh and Research Triangle Park. Our convenient location near US 1 and I-40 is within walking distance of retail stores, restaurants and entertainment. For your convenience, hotel shuttle service is available. Our hotel is 15 minutes from Raleigh-Durham Airport (RDU) or downtown Raleigh, and offers quick access to NC State University. Smartly designed guest rooms feature pampering baths, generous work surfaces with data ports, flat screen HDTVs, luxurious Sweet Dreams® bedding and complimentary high-speed internet access. Our 100% smoke-free hotel includes first-class amenities such as a heated, indoor swimming pool, state-of-the-art Fitness Center, outdoor patio, atrium lobby with fireplace, In Room dining and an inviting bar/lounge. Start the day right with our extensive DoubleTree Breakfast buffet. Enjoy freshly prepared salads, sandwiches and more at our 24-hour Grab-n-Go shop. Join us for dinner nightly at the upscale Park Bar & Grille Restaurant, serving favorite American fare. The DoubleTree hotel in Cary near Raleigh offers over 1,600 SF of flexible meeting and banquet space, as well as an Executive Boardroom and plenty of comfortable pre-function space – perfect for business or social functions for up to 150. Support services include creative banquet and catering menus, state-of-the-art A/V services and connectivity, and a complimentary, 24-Hour Business Center. Our exceptional location is ideal for anyone traveling to the Research Triangle area of North Carolina, with excellent proximity to corporations such as Siemens, Caterpillar, ABB, Global Knowledge, Cigna, Pfizer, Progress Energy, Lexis Nexis and more. We’re also a short drive from several colleges and universities including North Carolina State University. Visit Raleigh-Durham-Chapel Hill area attractions including downtown Raleigh historic and entertainment districts, the RBC Center, North Carolina Museums of Art, History and Natural Sciences, Koka Booth Amphitheater and Time Warner Music Pavilion. From shopping and college athletics to the NC State Fairgrounds, we’re convenient to it all! Whether you travel to the Raleigh-Durham area for business, vacation or college weekend, we look forward to welcoming you to Cary with our signature warm DoubleTree chocolate chip cookie at check-in.
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