Comfort and quiet
The rooms are not exactly 4 star but we weren’t expecting that. They did have what we needed, two beds and a pullout couch. The sound level in the rooms was horrible. You could hear everything in the hallway and next door. Our neighbors were night owls and consequently we didn’t get much sleep. We weren’t in our rooms other than sleeping because we were at the beach. That’s what we went for.
I believe the resort is short staffed. The service was not very fast. Our meals at night ungodly slow and the pool service was incredibly slow. Not that I was there to eat eat and drink all the time but to wait over 1 hour for something uncalled for. It seemed as though the staff catered to their time share people first.
Great staff, service oriented and food was great for an all inclusive...liked the multiple dining options.
Beautiful location. Clean. Has easy access to food/drinks. Family friendly. Rooms are spacious, added bonus of kitchenette!
Check in staff were very SLOW. They told us, and the couple that we were traveling with, that we needed two different rooms during our stay, offering an upgrade for the second night, but that would leave us without a room for several hours (10am check in, 3pm check in), which was a hassle as we had a 3pm wedding to attend. They were able to fix it but I spent >1 hour dealing with staff about the issue.
All-inclusive, location is great!
nice place and great location
clean, good views
I really liked the pool atmosphere, the fact that the hotel is literally on the beach, and that sole staff went out of their way to make us feel special and comfortable. Martin, Rodrigo, Omar, and a few other gentleman were great as far as service, speed, and friendliness.
Overall, I thought the food was pretty bad. I'm not a picky water, but I thought the quality was terrible. In general, the staff works really hard, but on several occasions I saw people who were preparing food wipe their sweat off their face and cheeks because it was so hot out. I have to thinkanafent should get them a low-blowing fan so they could practice better, more sanitary procedures when making food. It was pretty gross. Also, the number of restaurants and food options was grossly overstated both when booking and upon check-in. All in all, breakfast and appetizers by the pool were the best as far as quality. I also thought a few staffers were really lazy. At dinner, I asked out waiter if the restaurant seeded guacamole and chips. He said no. But because I had seen so many people order guac and chips throughout the day. I thought it must be a staple, so I asked another waiter who said he'd get it for us, no problem. Pretty frustrating. Room service we also AWFUL. Not only was the food horrible (pizza and Caesar salad), but it literally took more than an hour both nights we ordered. When my girlfriend called to check on the status about 30mins in, the man who answered said the food was on its way. When we called back 20minutes later, the man said they mixed up our order. When we called a third time, he said the waiter was on his way. It's not that an hour is awful if they are busy (which they were not; the hotel was pretty sleepy). It's the fact that when we called they kept telling us something different. I even asked the man to be honest so we knew what to expect instead of switching stories. He didn't get it, nor did he apologize. Our remote also didn't work and when we called at 10:15pm to have it fixed, the desk said someone would be right up. At 1:15am, someone actually knocked on our door to fix it!! Crazy to take three hours and crazy they'd think that was ok. All in all, I actually think this place is ok for 20-somethings who want to take a trip on the cheap and who don't really care about food. But if you're looking for something simple but on the nicer end, don't stay here.
"Nestled on the beach, this El Medano Ejidal property is within 3 mi (5 km) of Marina Cabo San Lucas, The Arch, and Lover's Beach. Land's End and Cabo San Lucas Country Club are also within 3 mi (5 km). "