諾曼第酒店 - 卡梅爾 Normandy Inn

one moment can spoil it all

Normandy Inn is a charming small place, located on the main street in Carmel, close to everything, including the beach. We checked in into two rooms, both in good shape, recently renovated, clean, and comfortable. Mattresses were comfortable too. Breakfast was adequate: cereal, some pasties, fruit and hard boiled eggs.

We had a dispute with the two clerks on duty regarding our reservation: they thought that we had reserved three rooms while in fact we had only two. After a cordial greeting, the discussion turned into arguments. In the end we found that they have misread our reservation. No apologies were offered. Some patience and a simple "sorry" would have helped.