香格里拉杯海灘酒店 - 南帕德里島 La Copa Inn Beach Hotel

Disappointed

Not much good to tell

Not clean, poor customer service, was told it was a nice place. I won't be back!!!

Don't waste your money on this SCAM hotel.

Walking on the beach at South Padre Island.

We love South Padre and were excited for 4 fun days on the coast. As soon as we entered La Copa hotel we notice an odd smell then a different odor in our room. There was also hair left on our bathroom floor. The free breakfast was lousy- cold waffles, atrocious coffee, and the eggs were awful. We had to find another business for breakfast. The pool area isn’t as big as the picture makes it out to be and there was sand in the bottom of the pool. The hot tub was barely warm. The workout room had kids playing on the equipment while blasting music. The kids left but there was no way to turn down the music in the gym. Our initial room was on the 3rd floor... after dinner on our 2nd night we came back to our room to what sounded like thunderous footsteps above us. We called down at the desk to complain and found out that their special events are located on the 4th floor, directly above us, and there was a wedding going on. We had to argue but the clerk finally agreed to move us to another room on the 2nd floor. That morning we woke up to make coffee but witnessed bugs actually crawling out of the coffee maker! Last straw. We immediately checked out and asked to speak to a manager about refunding the 2 nights we did not use. The clerk apologized and said that the manager wasn't in yet but that he/she would call us later that day. We drove the 6 hours back home. That evening we hadn't heard from the manager so we called the La Copa but apparently he/she had gone for the day. We called the following day and told the clerk why we wanted to speak with the manager (to refund us our 2 unused nights). The clerk tells us La Copa doesn't issue refunds, ever. Again I asked to speak with the manager. I was then put on hold... I was on hold for 19 minutes. I hung up and tried calling back but no one answered. I called back 13 times. No answer. Then I called hotels.com. The representative I spoke with took my complaint and tried calling La Copa to resolve the issue in order to issue a refund. The rep couldn't get anyone at La Copa to answer the phone either so he was going to follow up and email me in a few days when they issue the refund. A week later I get an email from hotels.com with the following, "We are sorry to hear about the charges. As much as we want to process the refund, we were unable to do as the hotel charged the reservation for the entire stay. According to the hotel, they were unable to authorize a refund as they do not have a record that you checked out early.” (!) So La Copa claims my wife & I did not check out early, essentially calling us liars, and hotels.com doesn't do a damn thing about it. We have used hotels.com numerously but after this experience we will never use them again. Awful customer service. We have filed a dispute with our credit card to get a refund for the unused portion of our trip. Avoid La Copa like the plague, and use another online booking service besides hotels.com via kayak.com.

Beach Access was great, location of hotel was great, easy to get to.

Elevators did not work half the time we were there. Parking lot is for La Copa guests and you had to have a permit, but was not inforced ended up parking way at the end due to non guests parking in the lot, Tub faucet was broke in our hotel room. Hotel bar/restaurant had very unfriendly employees. table were not cleaned. Room cleaning happened anywhere from 10 am to 330 pm. housekeeping people could not speak english.

It was close to restaurants, so we were able to walk for lunch or dinner. The view of ocean and beach were outstanding. The balcony was great to sit on and chill. Breakfast was more than just a continental one. Beds were comfortable. Complimentary drink a day was a nice touch.

There was some serious crud? in the bathroom near the sinks. The room was not ready until almost 4pm. Air conditioner was quite loud.

They seemed to have a lot of hidden costs. The final price was a lot more than what was priced on booking.com

The easy acess to the beach, the free drinks, and the jacuzzi in the room. It was quiet which was perfect for my boyfriend and I

The price was a bit too high for what was given. Two nights should not be that expensive, i understand I chose the jacuzzi room, but it is not 5 star hotel so the price should not have been that high.