I specified single bed in my online booking and was confirmed by return mail. However, when I was at the check-in counter I was told that only twin beds room is available. I requested the reception to send somebody to patch up the 2 beds together while i'd sit waiting at the lobby. After 15 mins when I went into the room, nothing was moved but only my baggage was delivered into the room.
it's next to kelapa gading mall
i was disappointed with the airport shuttle arrangement. I need to go to the airport at 7 am but the receptionist said: "sorry it is too early.. the car is used for the staff so we cannot provide you with the service". I don't mind if it was mentioned on the website, but it didn't.
good location and connected to the mall
the Reception boy is horrible, he ask five time do i need a queen bed, and i tell him five times i want a single bed, still he ask me do i need a queen size bed!!! And then, he ask me about deposit cash, and i explain a long time deposit is paid by my credit card online, than he ask me to look at my credit card! they treat me like i was cheater, that is unacceptable.
Convenience - next to Mal Kelapa Gading, so food, shopping, convenience stores, supermarket, etc at your doorstep. Easy to find since the Mal is a prominent landmark. Since all my business contacts live in Kelapa Gading, it was easy for them to pick me up daily.
Housekeeping was not thorough enough in cleaning the room. Small items were not replaced daily.
Location The hotel is ideally located in the Sentra Kelapa Gading business district, which includes the well- known Kelapa Gading Mall and La Piazza Lifestyle Centre. Jakarta International Expo is about a 10-minute drive away. Soekarno-Hatta International Airport is about 25 km away. Facilities 226 rooms are located on 12 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a TV room, a transfer service, room service, a laundry service, a hairdresser, 10 conference rooms and a business centre. Wireless internet access allows guests to stay connected while on holiday. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the car park. Rooms Air conditioning ensures that rooms maintain comfortable temperatures. A safe and a minibar are also available. A mini fridge and a tea/coffee station are standard features. Equipped with a direct dial telephone, a TV and WiFi, the rooms provide many ways for guests to stay connected and entertained. Bathrooms are equipped with a shower and a hairdryer. The hotel has family rooms and 1 smoking room. Sports/Entertainment The outdoor pool complex provides invigorating refreshment. A variety of refreshing drinks await guests at the pool bar. Leisure activities and facilities at the hotel include a gym, a spa, a sauna and massage treatments. Meals Various dining options are available, including a restaurant with air conditioning, a dining room and a bar. Payment The following credit cards are accepted at the hotel: VISA and MasterCard.