劍橋凱悅酒店，俯瞰波士頓 Hyatt Regency Boston/Cambridge

Ok

Not a view of the Charles and just ok

Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note.

Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.

Dated hotel

Easy about 1 mile walk to back bay.

Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!

The staff doing the check in and the check out, the first one hardly talked and did not even say welcome and teh one in the check out was talking in loud voice and not listening to what I was trying to request. I think some PR training is needed.

Updated super clean attractive rooms. Good food and beautiful views.

Bed sagged. Desk staff didn't know much about area and seemed inexperienced.

Beautiful city view and proximity to place of business. Also there was a problem with the room, a water leak in the bathroom from floor above. No other avail rooms so maintenance & housekeeping addressed as best they could.

With the leak, there was no offer of compensation until I brought up to desk staff when checking out who then credited parking fee. Should have been offered up front without my asking.

Price for room. Availability of rooms in short notice.

Pay for parking $35!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ridiculous! Room had stained carpets, ripped upholstry. It was very noisy, views were totally cut off from crappy style windows. Everything looked very dated and old.

The view

Booking for the room there was two type of rooms available with river view or not and obiously with two differente prices. When I check in I was given a horrible view. I had to complain to get a river view. I also specified two beds vs one king bed ...I got the single bed room !!!!

The Hyatt is very convenient to Boston University and is consistently an acceptable place to stay

I found it very annoying that a hotel of this caliber would charge for internet service. That is tacky.